ADRC Specialist

Eastern Area Agency on Aging•Calais, ME

8d•Hybrid

About The Position

Eastern Area Agency on Aging is seeking an Aging and Disability Center Resource Specialist to join our Community Services team. The Resource Specialist is a full time position at 35 hours per week. It is a dynamic and rewarding role for helping older adults, individuals with disabilities, and caregivers navigate complex service systems, community resources, and benefit programs. As an Resource Specialist, you will act as a vital link, presenting all available options to consumers so they can make independent, informed decisions about their health and independence.

Requirements

At least 1 year of direct, hands-on experience in case management, social services, care coordination, or a related non-profit role.
High School Diploma or GED required
Ability to use Microsoft and Google programs, operate a multi-line phone system/headset, and learn the agency’s data system.
Must have a valid driver's license and proof of vehicle insurance, along with reliable transportation in order to meet job requirements.
A positive first impression, the ability to maintain ethical social work boundaries, and a desire to work both independently and collaboratively.

Nice To Haves

Obtain InformUSA CRS-A/D Certification (paid by the agency).
Strong problem-solving, mediation, and negotiation skills.
You must be able to write accurate progress notes and present information clearly to the public.

Responsibilities

Conduct effective screenings (primarily by phone, but also in person) to identify needs, provide options, and assist consumers in accessing services.
Explain programs, benefits, and potential waitlists; provide necessary applications and forms to help consumers secure the support they need.
Link consumers to in-home or community-based resources, often "thinking outside the box" to find informal or non-publicly funded solutions.
Accurately record all client demographics and referrals in the database in accordance with federal requirements.
Consult with staff across all departments and programs to provide holistic support and develop informal support networks within the community.
Once eligible, complete all training requirements for the InformUSA CRS-A/D certification.