ADRC Professional

Milwaukee County•Milwaukee, WI

2d•Hybrid

About The Position

Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Requirements

A current resident of the state of Wisconsin
Valid Wisconsin Driver's License and reliable insured personal vehicle; both able to be maintained throughout employment.
Bachelor’s Degree or higher in Social Work, or a closely related field from an accredited college or university is required
At least one (1) year of experience working with adults with disabilities or older adults
Intermediate knowledge of Microsoft Office Suite (Teams, Word, Excel)
Intermediate experience with CARES, ForwardHealth, FSIA, case management system
Must achieve Long-Term Care Functional Screen certification within one (1) month of employment. Note: Ongoing certification is required by passing biennial examination.
Must achieve Options Counseling Standards certification within two (2) months of employment. Note: Ongoing certification is based on State regulations.
Knowledge of federal, state, and local laws and programs relating to social services of the target populations, community resources and services available to target populations.
Customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, and being accountable.
Ability to work collaboratively with other units and organizations within and throughout the county.
Proficient in data collection, analysis and in the use of general office equipment.

Nice To Haves

In lieu of a bachelor’s degree, candidates with a High School Diploma or GED equivalent with at least five (5) years of experience in an ADRC position will be considered.

Responsibilities

Completing Options Counseling, determining functional eligibility for Wisconsin’s Long-Term Care programs, Enrollment Counseling, and Disenrollment Counseling.
Meeting with customers to assess their current situation, goals, and needs to connect them with resources that allow older adults and adults with disabilities to live as independently as possible with the help they need to be safe and healthy.
Maintaining a vast knowledge of resources and state regulations to successfully complete this job.
Achieving and maintaining Options Counseling Certification throughout the duration of employment.
Using online systems to research details of Medicaid eligibility using CARES and ForwardHealth.
Meeting with customers, families, caregivers, and partner agencies over the phone and in person to assess the customer’s current situation, goals, and needs.
Providing accurate and thorough information on resources to meet their needs as well as decision-support to customers navigating the complex world of long-term care.
Following up with customers to ensure their needs are met.
Achieving Long-Term Care Functional Screen (LTCFS) certification within 1 month of beginning employment.
Maintaining certification throughout duration of employment with satisfactory quality reviews and by attending ongoing trainings, maintaining knowledge of state-prescribed instructions and any updates to them, and passing the biennial recertification exam.
Utilizing motivational interviewing skills with customers and collateral contacts to complete functional assessments covering Activities of Daily Living, such as bathing, dressing, medication management, money management, cognition, memory, and risk.
Scoring abilities according to state instructions and describing observations in professional, objective, detailed narrative in the Gateway/FSIA system.
Reviewing and researching medical diagnoses and records as they relate to functional deficits.
Completing 15 to 20 functional screens per month.
Possessing extensive knowledge of WI’s Long-Term Care Medicaid programs (Family Care, Partnership, IRIS, and PACE), services, and eligibility.
Utilizing DHS/state approved publications, helping customers understand the programs without influencing their decision.
Providing unbiased information on the Managed Care Organizations and IRIS Consultant Agencies for customers to choose which company in which to enroll.
Assisting IRIS customers in understanding and choosing one of four Fiscal Employer Agents.
Explaining to each individual customer how enrollment or disenrollment from Long-Term Care Medicaid programs could impact their specific situation, including financial and personal impact.
Accurately and thoroughly documenting each interaction with customers in the case management system with case notes that must meet standards for Options Counseling.
Completing state-required encounter reports for every direct contact with customers and collateral contacts.
Maintaining 100%-time reports in 15-minute increments to receive financial reimbursement from the State of WI.
Maintaining confidentiality.
Updating customer records as needed with current demographics.
Researching information on public/private providers as well as programs to provide accurate and current information to customers on resource eligibility, cost, service descriptions, and method to apply/receive services.
Effectively explaining complicated information to people of varying physical and cognitive abilities including developmental disability, hearing, vision, and memory loss.
Accurately responding to questions from customers about their financial eligibility for Long-Term Care programs, the initial application process, cost share, patient liability, and how their income/assets affect eligibility.
Participating in internal and external work groups, process improvement projects, county initiatives and outreach events/activities.
Contributing to best practice discussions regarding processes, case consultation, and services.
Performing all other duties as assigned.