Adoptions Representative

Humane Society Pikes Peak Region•Colorado Springs, CO

7d•Onsite

About The Position

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization. Job Summary Assist all Humane Society customers in an efficient and professional manner, primarily those interested in animal adoption. Work cohesively with all departments of the organization. HSPPR's Mission Statement: HSPPR offers compassionate care to animals, supports safe communities, and provides socially conscious sheltering. The Adoptions Representative directly advances HSPPR's mission by connecting animals with suitable, loving homes through compassionate customer service, informed adoption counseling, and education. By ensuring positive adoption experiences, promoting responsible pet ownership, supporting animal care, and engaging the community in the organization's life-saving work, this role helps reduce animal overpopulation and improve the well-being of both pets and people.

Requirements

Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education.
Must complete and pass required training and skills demonstration tests provided by the Humane Society within the established timeframe.
1+ years paid or unpaid experience working with animals in a kennel, shelter, doggie daycare, grooming facility, pet store, farm, veterinary hospital or equivalent highly desired.
Good working knowledge of animal breeds, nutrition, general care and behavior related information.
Ability to communicate effectively both orally and in writing is essential.
Must be able to communicate effectively, both orally and in writing.
Possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to handle physically, mentally, and emotionally stressful work
Ability to add and subtract.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Ability to manage problems involving several variables in standardized situations.
Ability to apply critical thinking to a situation to apply the best possible solution/outcome.

Nice To Haves

Advanced training and/or instruction in the field of customer service is preferred.
Professional animal handling experience and experience using Chameleon software program is a plus.
Bi-lingual (English/Spanish) highly desired.
Experience with Microsoft Office and Chameleon a plus.

Responsibilities

Act as an adoption matchmaker, introducing potential adopters to their pet of interest and perform adoption visits when required.
Perform adoption counseling, provide animal behavior information, and assist potential adopters with information that will assist them in making sound decisions when considering a new family pet.
Provide adopters with necessary information regarding their newly adopted pet including information on medical history, microchip information, access to pet health insurance plan, etc.
Retrieves adopted animals from the kennel area.
Practices safe animal handling.
Ask customers for monetary donations.
Educate customers regarding animal shelter dynamics, animal overpopulation, adoption criteria, and euthanasia.
Remain calm and courteous to customers, volunteers, and co-workers at all times.
Provide humane care for all animals entering or housed in the facility.
Maintain professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions.
Provide accurate information and friendly service to the public.
Collect all fees and give correct change.
Accept in-kind donations of food and/or supplies and ensure that they are properly distributed for use or stored.
Regularly review supply levels. Notify the supervisor if supplies are getting low.
Keep the customer service area clean and uncluttered.
Process dog and cat licenses.
Provide medications (with instructions) to customers adopting sick or injured animals and direct them to veterinary care.
Do "closing duty" procedures in the evening to ensure all entrances are locked, kennel lights are turned off and building entrances are secure.
Report any problems with customers that you feel cannot be adequately handled to the Adoptions Supervisor or Adoptions Manager.
Train new volunteers.
Provide Adoptions Manager, Adoptions Supervisors and Volunteer Services Manager with volunteer progress reports and updates as needed.
Be willing to provide volunteers with appropriate and constructive feedback if required.
Assist with close out and financials at the end of the day as needed.
Assist Animal Care Department with animal care duties including, but not limited to, daily kennel cleaning for cats and dogs and animal movement.
Provide compassionate care and services for customers in various emotional states.
Provide grief counseling resources as needed.
Provides accurate and timely information to HSPPR customers by phone. Will be responsible for incoming and outbound calls in this capacity.
Other duties as assigned.
Commitment to the mission, values, goals and success of HSPPR
Perform all other duties as assigned.