Adoption Specialist

Corsearch

3d • Remote

About The Position

At Corsearch, we believe that people are what make us thrive. As an Adoption Specialist within our Customer Success Trademark team, you won’t just be answering questions, you will serve as a trusted expert and strategic advisor to our most valued enterprise clients. In this role, you will nurture deep customer relationships, educate users on our innovative solutions, and translate customer needs into actionable growth opportunities alongside Account Management and Product teams. If you are passionate about driving product engagement, empowering clients through world-class education, and making a lasting impact in a fast-growing tech environment, this is the opportunity for you.

Requirements

• Demonstrated success in customer success, account management, or product training roles, ideally within a SaaS or technology-driven environment.
• Ability to rapidly master trademark solutions, helping clients address complex workflows and operational challenges.
• Exceptional verbal and written communication skills in English, with confidence hosting interactive webinars, facilitating meetings, and presenting to key stakeholders.
• Proficiency with modern business productivity tools (Google Suite, Excel, PowerPoint) and openness to leveraging AI tools to optimize workflows and drive data-informed decisions.

Nice To Haves

• You thrive in fast-paced environments, remain composed under high-pressure situations, and adapt quickly as priorities evolve.
• You are naturally inquisitive about customer workflows and enjoy uncovering ways to elevate the user experience.
• You are solution-driven with a strong sense of urgency, focused on creating tangible value for clients and internal teams alike.
• You build strong, authentic relationships across functional teams (Sales, Product, Marketing) to champion the customer's voice.

Responsibilities

• Build trusted, long-term relationships with established enterprise accounts, proactively anticipating customer needs and solving critical pain points to drive satisfaction and retention.
• Deliver engaging online education sessions and interactive workshops to showcase the value of our solutions and maximize active product usage across client teams.
• Leverage usage analytics to inform strategic account decisions, identify risk factors early, and uncover expansion or cross-sell opportunities in partnership with Account Managers.
• Synthesize customer feedback and industry trends to partner directly with Product Management, shaping future workflow enhancements and product roadmaps.
• Support and mentor team members, sharing best practices to foster an environment of continuous learning and high performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed