Adoption Specialist

CACI International • National Harbor, MD

1d • $94,400 - $198,200 • Hybrid

About The Position

CACI is seeking a strategic Senior Adoption Specialist for the United States Secret Service (USSS) contract, supporting the Department of Homeland Security. This role offers a unique opportunity to enhance national security by accelerating the acceptance and sustained use of new OCIO technologies, processes, services, and organizational capabilities that are critical to mission success. As a Senior Adoption Specialist, you will assess readiness, identify barriers, design targeted interventions, and measure adoption outcomes to ensure that transformation investments deliver maximum value. You will collaborate closely with engagement, training, and technology teams to create adoption pathways that meet users where they are—whether in headquarters, field offices, or operational environments. Through data-driven strategies and user-centered design, you will help ensure that new capabilities are not just deployed, but embraced, utilized, and embedded into daily operations. Join us to make a meaningful impact on a transformational program of national importance.

Requirements

• Bachelor's degree + 8 years of relevant experience in adoption strategy, change management, organizational development, training, or related fields; equivalencies considered (14 years of experience with no degree, AA + 10 years' experience, MA + 5 years' experience)
• Ability to obtain a Public Trust clearance
• Demonstrated success developing and implementing adoption strategies for technology, process, or organizational change initiatives
• Strong understanding of user adoption principles, behavior change models, and adult learning theory
• Experience conducting readiness assessments and designing interventions to address adoption barriers
• Ability to analyze adoption metrics and translate data into actionable insights and recommendations
• Excellent communication and collaboration skills with ability to influence stakeholders at all levels

Nice To Haves

• Current Public Trust clearance
• Experience supporting federal government IT or organizational transformation programs, particularly within DHS or law enforcement agencies
• Background in change management methodologies (Prosci, ADKAR, Kotter, or similar)
• Experience developing training and enablement content (user guides, videos, quick-reference materials)
• Familiarity with ITIL, ServiceNow, or IT service management adoption initiatives
• Knowledge of learning management systems (LMS) and digital adoption platforms
• Certifications in Change Management, Training & Development, or Organizational Development
• Experience with data analysis and visualization tools (Power BI, Tableau, Excel)
• Proven ability to work effectively with diverse user groups including field staff, supervisors, and leadership
• Strong facilitation and presentation skills
• Experience measuring and reporting adoption outcomes and ROI

Responsibilities

• Develop and implement comprehensive adoption strategies that accelerate stakeholder acceptance and sustained use of new OCIO technologies, processes, services, and capabilities
• Design role-based adoption training pathways tailored to mission operators, field technology staff, supervisors, and leadership to ensure each audience receives relevant support and guidance
• Coordinate adoption activities across OCIO divisions to ensure consistent, timely rollout of new capabilities aligned with organizational readiness
• Conduct adoption readiness assessments to evaluate organizational preparedness for change and identify potential barriers to user acceptance
• Analyze feedback from listening sessions, surveys, and stakeholder touchpoints to understand adoption challenges and resistance factors
• Identify gaps in training, communication, or support that may impede successful adoption and recommend targeted interventions
• Collaborate with training teams to deliver training-aligned engagement materials including user guides, quick-reference materials, micro-learning videos, and targeted messages for specific user groups
• Develop Training & Awareness Content that supports continuous organizational learning and reinforces adoption of new capabilities
• Create role-specific resources that help users understand "what's changing, why it matters, and how to succeed" with new tools and processes
• Establish adoption metrics and key performance indicators (reach, utilization, proficiency, sustained use) to measure progress and outcomes
• Monitor adoption trends, usage data, and user feedback to assess effectiveness of interventions
• Contribute to Monthly Engagement Metrics Dashboard with adoption-specific indicators and insights
• Develop targeted interventions and course corrections based on adoption data to drive continuous improvement and maximize transformation value
• Facilitate stakeholder engagement through structured outreach, role-based touchpoints, and feedback loops focused on adoption challenges and successes
• Partner with division chiefs, supervisors, and change champions to reinforce adoption messaging and provide hands-on support to users
• Support transparency and build trust by clearly communicating the benefits, impacts, and support available for new capabilities
• Help build a culture of awareness, collaboration, and shared ownership by demonstrating the value of new OCIO capabilities through adoption success stories and use cases
• Identify and cultivate early adopters and champions who can model desired behaviors and influence peers
• Reinforce positive adoption behaviors through recognition, feedback, and continuous engagement

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior