Adobe Workfront Administrator

Blue Acorn iCi

1d • Onsite

About The Position

We are seeking a hands-on Adobe Workfront Administrator / Support Analyst to support and maintain the day-to-day operations of the Workfront platform. This role is ideal for someone who enjoys a mix of platform administration, user support, and continuous improvement, ensuring stability, usability, and adoption across the organization. This position will act as the first line of support for Workfront users, while also contributing to configuration updates, documentation, and platform optimization initiatives.

Requirements

• Hands-on experience with Adobe Workfront administration or support
• Strong understanding of Projects, tasks, portfolios, programs, Templates and custom forms
• Experience working in a ticket-based support environment
• Strong troubleshooting and analytical skills
• Ability to communicate effectively with both technical and non-technical users
• Strong organizational and documentation skills

Nice To Haves

• Experience with Workfront Fusion (automation)
• Basic understanding of APIs, Integrations and system workflows
• Experience supporting marketing, creative, or operations teams
• Familiarity with Reporting and dashboards
• Text mode (nice to have)

Responsibilities

• Administer and configure Adobe Workfront, including Projects, tasks, templates, Custom forms, fields, statuses, Layouts and approval workflows
• Manage and triage incoming support requests, Monitor support queues, Prioritize and resolve tickets within SLAs
• Provide first-line support to users, Troubleshoot issues, Guide users on platform functionality and best practices
• Maintain and manage User access, roles, teams, and permissions, Governance and platform standards
• Perform routine platform maintenance, Health checks, Release readiness support
• Document Configurations, Support processes, Known issues and resolutions
• Collaborate with stakeholders to Gather requirements, Implement minor enhancements and configuration updates
• Escalate complex issues to senior admins or Adobe support when needed

Benefits

• medical, dental and vision insurance
• life insurance
• disability
• paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees