Adobe Journey Optimizer Developer

Humana

1d • $94,900 - $130,500 • Remote

About The Position

As a Senior Associate, Adobe Journey Optimizer Developer, you will play a hands-on role in translating strategy into real-time journeys using Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role can be performed remotely from anywhere in the U.S. You will lead all phases of the product lifecycle—from ideation to launch—by developing and optimizing journeys that meet member needs and deliver measurable business outcomes. Post-launch, you will monitor performance, gather feedback, and iterate to ensure journeys remain effective and relevant across customer segments.

Requirements

• 3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution.
• 2+ years of hands-on experience configuring journeys in Adobe Journey Optimizer and Adobe Experience Platform
• Hands-on experience developing emails using HTML and CSS.
• Exposure to JSON, event payloads, or API-driven personalization.
• Strong understanding of customer journey logic, event triggers, decision orchestration, and personalization.
• Effective communicator with the ability to collaborate across technical and business teams.
• Comfortable working in agile and cross-functional environments.
• Strong attention to detail.

Nice To Haves

• Bachelor’s degree in marketing, business, or a related field.
• Adobe certifications in AEP or AJO.
• Familiarity with Adobe Real-Time CDP, XDM schemas, or event tagging.
• Experience in highly regulated industries such as healthcare or financial services.
• Understanding of Next-Best-Action personalization logic frameworks.

Responsibilities

• Develop dynamic content email templates in Adobe Journey Optimizer.
• Configure, test, deploy, and iterate personalized journeys and campaigns in Adobe Journey Optimizer based on business requirements.
• Collaborate with data analytics teams to build, refine, and validate audience segments in Adobe Experience Platform using real-time behavioral signals and profile attributes.
• Partner with lifecycle marketers, data scientists, and channel leads to activate journey logic and improve targeting effectiveness.
• Conduct rigorous quality assurance across journey components including events, wait steps, personalization rules, and cross-channel triggers.
• Monitor journey performance, resolve execution issues, and partner with analytics to refine logic and improve outcomes.
• Serve as a subject matter expert (SME) for AJO and AEP capabilities, and support upskilling efforts across the team.
• Contribute to platform governance, best practices, and continuous improvement in journey orchestration.
• Deliver real-time, personalized member journeys that enhance engagement and satisfaction.
• Ensure accurate, compliant, and effective execution of journey logic across digital and offline channels.
• Drive operational excellence through hands-on configuration, QA, and platform stewardship.
• Champion innovation and continuous improvement in marketing operations and customer experience.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree