Admitting Representative
About The Position
Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.
Requirements
- HS Diploma or General Education Diploma (GED)
- 1 year of recent relevant experience.
- General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
- Working knowledge and understanding of insurance and medical terminology.
- Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
- Time management skills and the ability to manage frequent in-person patient contacts.
- Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
- Possess verbal and written communication and active listening skills.
- Accuracy and attentiveness to detail.
- Decision making and problem-solving skills.
- Computer proficiency skills.
Responsibilities
- Obtain all necessary information to register and financially clear patients.
- Greet patients/family members and obtain and/or verify relevant information.
- Serve as the customer service point of contact at the point of service.
- Demonstrate knowledge of Sutter's Health system and service offerings.
- Maintain and document data in the patient registration systems.
- Work concurrently on a variety of tasks/projects in diverse environments.
- Meet or exceed targeted customer service, productivity, and quality standards.
- Work with and maintain confidential information.
Benefits
- Eligible positions also include a comprehensive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
