Admitting Representative

Ivinson Memorial Hospital•Laramie, WY

22h•Onsite

About The Position

At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity. We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust. Base salary starts at $17.30/hr.

Requirements

High School Diploma or equivalent preferred.
Previous Experience in a hospital setting preferred.
Must have current, valid Basic Life Support (BLS) certification or must obtain within 6 months of hire and maintain credentials throughout employment with IMH.
Strong proficiency with complex computer systems.
Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
Ability to effectively communicate with staff, managers and the general public verbally and in writing.
Demonstrate effective listening skills.
Excellent organization and time management skills and ability to establish priorities effectively.
Possess exceptional problem solving skills.
Ability to work effectively without immediate supervision.
Ability to learn new computer software programs.
Ability to recognize and protect confidential information.
Demonstrate ethical and legal accountability for the position.

Responsibilities

Interview incoming patients or their representatives to secure admitting and billing information.
Prepares admission forms and obtains signatures as required.
Verifies insurance coverage for outpatients and outpatient surgeries.
Determines urgency of needed care for patients upon arrival.
Demonstrates consistent use of AIDET (Acknowledge patient, Introduce yourself, provide duration/timeline for test, Explain the process & Thank them for choosing IMH) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customers).
Collaborates with all departmental staff to facilitate timely patient care.
Participates in performance improvement activities.
Attends/participates in staff meetings, in-services, & facility wide meetings as scheduled.
Other duties as assigned.