Admitting rep

Mission Community Hospital•Los Angeles, CA

9d•Onsite

About The Position

The Admitting Representative is responsible for facilitating the process of pre-admission or admission of all patients into the hospital in a courteous and professional manner. This role is responsible for meeting and greeting the public/patients as they enter the organization, making a positive first impression. The representative interviews patients, gathers and completes accurate database information to facilitate an efficient and expeditious registration process. This role also involves collaboration with multiple ancillary departments to achieve accurate patient registration, billing, case management, and discharge planning information.

Requirements

Minimum of 1-year progressive admission/registration experience or previous MD office, medical billing experience preferred.
Knowledge of medical terminology.
Knowledge of third-party reimbursement.
Excellent verbal and written skills.
Manual dexterity and mobility.
Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.
Ability to utilize computers and electronic equipment: CPT, printers, typewriters, computers, telephones, and fax machines.
Must obtain MAB (Management of Assaultive Behavior) and Fire Card course within first 60 days of employment.
Required to attend an AIDET Training class.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Facilitate the pre-admission or admission of all patients into the hospital in a courteous and professional manner.
Meet, greet, and make a positive first impression on patients, visitors, and the public.
Interview patients to obtain accurate information for efficient admission and registration.
Collaborate with ancillary departments for accurate patient registration, billing, case management, and discharge planning.
Interpret and explain hospital, state, and federal policies and organizational services to patients and visitors.
Communicate effectively and professionally with patients, visitors, physicians, and hospital personnel.
Work in a fast-paced public arena and prioritize multiple tasks related to customer service, clerical duties, physician relations, and organizational processes.
Identify situations requiring managerial support.
Communicate financial and demographic data to the Registration Department for complete admission folders.
Alert appropriate departments of self-pay accounts for follow-up and review.
Witness and obtain patient signatures on all required forms.
Adhere to organizational policies related to HIPAA (privacy, confidentiality, etc.).
Create admission financial files for each patient admission.
Verify benefits and obtain eligibility for every patient encounter.
Notify the Insurance Company and IPA on every patient admitted prior to admission.
Utilize 2 patient identifiers as outlined in the National Patient Safety Goals standards.
Use patient labels and identify necessary patient documentation for accurate entry into the registration system.
Reconcile current census admissions/discharges prior to shift-end for 100% accuracy.
Collect monies, write receipts, and deposit money collected from patients.
Actively support department/hospital policies, procedures, and regulations.
Maintain an organized, equipped, and safe work environment.
Assist coworkers and peers to improve department or hospital-wide processes.
Complete the Daily Productivity Log at the end of each shift.
Be flexible with shifts and/or days as emergencies arise.
Attend required staff meetings, in-services, and certification courses.