ADMITTING/ OUTPATIENT REP PRN Weekends Only

East Tennessee Children's Hospital • Knoxville, TN

4d • Onsite

About The Position

Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage. Possesses the knowledge and abilities to manage the registration process to meet the organization’s expectations. Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process. Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete. Monitors fax server throughout complete shift to ensure all patients have been indentified and indexed into the system. Documents on accounts properly. Any change with any account will require a note posted to document stating what was changed and who said to do it. Notes will be appropriate and will be of a nature they could be shared as a legal document submitted for legal action or to the family should they request all records. Maintains Patient Confidentiality. For Safety Reasons: Ask for identification of persons giving patient information to ascertain who is guardian of child; Show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct; Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient. Maintains professional composure and confidence during stressful situations. Maintain confidentiality of all hospital and patient information at all times as observed by management and peers. Patient/Family complaints are handled in a confidential, timely and professional manner. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today?” as observed by management. Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital. Identifies problems, offers solutions, and communicates with Management as needed. Willingly accepts any other assignments that may be requested. Utilizes hospital resources and time respectfully and accountably.

Requirements

• High School Diploma/GED
• 6 months to 1 yr related experience preferred.
• Medical office experience preferred.
• Good communication, organization, task planning skills.
• Ability to use a computer and various office machines.
• Ability to meet the active demands of alternately sitting, standing, walking.
• Moderate to heavy telephone duties.
• Light lifting, pushing and pulling is required for 1-20 lbs occasionally.
• Frequent moving of objects of less than 10 lbs is required.
• Frequent sitting with some walking, standing, squatting, bending, and reaching is required.
• Keyboard/computer use and/or repetitive motions may be required.

Nice To Haves

• 6 months to 1 yr related experience
• Medical office experience

Responsibilities

• Timely and accurate patient registration.
• Interview legal guardian for all pertinent account information.
• Verify insurance coverage.
• Answer telephone and take reservations.
• Assign patients to rooms according to hospital policies and patient requirements.
• Pre-register patients into the system to expedite their admission process.
• Obtain necessary information from legal guardian to ensure account is complete and accurate.
• Verify insurances and obtain precertification/authorizations as needed.
• Ensure all necessary signatures are obtained for treatment.
• Scan all necessary papers according to policy to make the registration complete.
• Monitor fax server throughout complete shift to ensure all patients have been identified and indexed into the system.
• Document properly on accounts, including notes for any changes.
• Maintain patient confidentiality.
• Ask for identification of persons giving patient information to ascertain who is guardian of child.
• Show the adult/guardian the armband of patient to verify that the patient's name is spelled correctly and the date of birth is correct.
• Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient.
• Maintain professional composure and confidence during stressful situations.
• Handle patient/family complaints in a confidential, timely and professional manner.
• End conversation with family after a complaint or dispute with “is there anything else I can do for you today?”
• Display a “can do” attitude within the department and across department lines.
• Identify problems, offer solutions, and communicate with Management as needed.
• Willingly accept any other assignments that may be requested.
• Utilize hospital resources and time respectfully and accountably.

Benefits

• Care is at the CORE of who we are.
• Team members who live out our core values of Compassion, Ownership, Respect, and Excellence.
• Support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED