Admitting Rep

Wickenburg Community Hospital•Surprise, AZ

2d•Onsite

About The Position

The Hospital Admitting Rep is responsible for greeting incoming patients and visitors, performing all registration duties including entering pertinent patient information, verifying insurance eligibility, collecting payment for services, and explaining various registration forms for all hospital inpatient, outpatient, emergency department, and surgery patients. Provides exceptional care and service to patients, guests and fellow employees at all times.

Requirements

High school diploma or equivalent
Minimum of 1-year recent experience with insurance eligibility
Computer literate with basic knowledge of Microsoft Word & Excel
Excellent communication skills and customer service skills
Strong organization skills and ability to multitask

Nice To Haves

Previous medical office or hospital experience preferred
Knowledge of third party payers preferred
Bilingual (Spanish) preferred

Responsibilities

Greet patients and visitors in a friendly and professional manner, ascertain purpose of visit and direct to the appropriate staff or department
Process patient registrations in a timely and accurate fashion.
Enter and verify accuracy of all patient demographic and insurance/billing information at time of check-in
Obtain copy of patient identification, insurance cards and physician orders and scan into patients account
Verify insurance eligibility prior to services rendered
Explain and obtain signatures on all required registration forms, including Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information
Collect and receipt payments due at time of registration for scheduled outpatient appointments and surgeries as noted on the pre-admit paperwork from schedulers Collect and receipt co- payments, deposits and/or payment arrangements for Emergency Department visits after patient has been triaged.
Assign inpatients to a room
Enter admit, discharge and transfer times as per physician orders in patients accounts
Create wristbands, labels and print outs of necessary documentation to provide to other departments as per each department needs
Answer phones and route calls to appropriate staff/department in a professional manner
Adhere to HIPAA privacy regulations at all time
Communicate effectively with all co-workers in a courteous and professional manner
Attend organizational and department meetings when indicated
Participate in team discussions and planning
Follow all hospital policies and procedures
Perform any other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager