Admitting Clerk - Full Time

WASHOE BARTON MEDICAL CLINIC•Gardnerville, NV

About The Position

The Admitting Clerk performs clerical duties and serves as a unit receptionist, coordinating unit and patient activities with other departments using computers and telephones. The role maintains an orderly and efficient station for the Patient Admitting Department and/or Emergency Room Department, and performs and coordinates functions related to patient registration, admission, and discharge. The clerk greets patients and visitors according to customer service standards and collects demographic and billing information in compliance with state and federal regulations. The role maintains accurate documentation and computer records, supports patient-care documentation from pre-admission through discharge, scans documents according to medical records protocols, and may assist with Emergency Room order entry. The clerk also handles cash reconciliation, requests applicable co-pays and payments, and communicates with patients, visitors, healthcare staff, physicians, ancillary departments, and external organizations to coordinate tests, treatments, supplies, and follow-up care.

Requirements

High school diploma or equivalent.
Basic computer skills.
Professional customer service skills.
Good organizational and multitasking skills.

Nice To Haves

Medical terminology and/or medical experience.
Basic arithmetic skills.
Basic office equipment knowledge.
Previous unit clerk experience.
Ability to read and communicate in English.
Bilingual abilities.

Responsibilities

Greet patients and visitors according to customer service standards.
Collect pertinent demographic and billing information in a timely manner and in accordance with state and federal regulations.
Maintain knowledge of current registration policies and procedures, and communicate questions and answers related to the registration process.
Maintain accurate and up-to-date documentation for integration into the healthcare team's records and facilitate patient-care documentation from pre-admission through discharge.
Scan documents promptly according to medical records protocols.
Assist with Emergency Room order entry as needed.
Use and maintain computer skills for registering, verifying, and authorizing patient accounts; maintain accurate computer records and follow cash-handling procedures.
Review the department's record-keeping system and recommend changes or updates as needed.
Maintain the receipt book and cash drawer according to cash reconciliation policies; accept payments and request applicable co-pays and payments.
Answer and direct phone calls professionally, transfer calls, take messages, and follow up or return calls as needed.
Communicate with personnel across departments to schedule diagnostic tests and treatments, order diets, and requisition medical supplies; follow ancillary department procedures to avoid scheduling conflicts.
Communicate daily with physicians, nurses, visitors, and patients.
Coordinate with external resources, including pharmacies, outpatient clinics, physician offices, and home health organizations, to arrange follow-up care, medication delivery, and tests.

Benefits

Hometown Health medical insurance, EyeMed vision insurance, Guardian dental insurance, and a flexible spending account.
Vanguard 401(k) with employer match.
Employer-paid Care Flight membership for the household for full-time employees.
Employer-paid basic life and AD&D insurance.
Unum supplemental insurance, including critical illness, accident, short-term disability, and long-term disability coverage.
Earned time off, sick leave, and paid holidays.
Nevada 529 College Fund.
Unum Employee Assistance Program.
Employer-paid credit monitoring and identity theft program through CyberScout.
Tuition reimbursement, Clinical Ladder, and HRSA Loan Repayment Program for qualifying positions.
Priority childcare enrollment with the Boys and Girls Club of Western NV for children aged 9 months and older.
Paid volunteer hours.
No state income tax is noted.