Admissions Visitor Experience & Engagement Coordinator

Wilkes University•Wilkes-Barre, PA

2d•Onsite

About The Position

The Office of Undergraduate Admission invites applications for an Admissions Visitor Experience & Engagement Coordinator. This position coordinates campus visits for prospective students and families while providing administrative support to the Office of Undergraduate Admission. The Coordinator serves as a primary point of contact for visitors and campus partners and helps provide a welcoming, organized, and student-centered admission experience.

Requirements

A high school diploma or GED.
A minimum of two years of clerical experience.
Intermediate computer skills, including data entry, email, internet navigation, and common office applications.
Strong customer service skills.
Strong communication skills.
Strong organization skills.
Strong problem-solving skills.
Sound judgment.
Attention to detail.
Ability to manage competing priorities.
Ability to work independently and collaboratively.
Ability to maintain confidentiality.
Ability to build positive relationships with students, families, and campus partners.

Nice To Haves

An undergraduate degree.
Experience in undergraduate admission.
Experience in campus visit coordination.
Experience in another student-facing service environment.

Responsibilities

Coordinating individual and group visits, overnight experiences, shadowing opportunities, and other visit programs.
Working closely with admissions staff, faculty, coaches, student ambassadors, academic departments, and other University partners to schedule visits, communicate details, and ensure a smooth visitor experience.
Coordinating and communicating regularly with approximately 30–40 student tour guides.
Responding to in-person, telephone, and email inquiries.
Providing professional customer service.
Addressing routine questions and concerns and referring matters as appropriate.
Maintaining prospective student and visit information in the University's admissions CRM.
Preparing visit communications and confirmations.
Monitoring follow-up needs.
Supporting daily office operations, including mail distribution and routine administrative and financial processes.