Admissions Team Lead - Central Authorization - Full-Time, Hybrid Eligible, Days
About The Position
The Admissions Team Lead monitors and coordinates the daily operations of an assigned unit, coordinating patient flow and adjusting work assignments to minimize wait times. The role ensures registrations follow established policies and procedures, meet data-quality goals, support compliance, optimize point-of-service cash collections and cash flow, and use resources efficiently. The Team Lead supports team members through coaching, training, orientation, professional development, performance feedback, change management, and cost-containment efforts. The role is responsible for registration-process integrity in support of the admissions department’s financial and customer-service goals and supports the leadership team’s objectives. The position is hybrid eligible after successful completion of on-site training. The tentative schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; the role may also require an extended schedule and weekend coverage to meet departmental needs.
Requirements
- High school diploma or GED.
- Four years of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle-related roles.
- Advanced knowledge of medical terminology, problem-solving, conflict resolution, and critical-thinking skills.
- Ability to work independently, multitask, and work in a fast-paced environment with conflicting demands on time and attention.
- Advanced experience with presentation skills, self-discipline, team orientation, working across boundaries, and implementing strategies for team success.
Nice To Haves
- Bachelor’s degree in Hospital Administration or equivalent.
- Experience in a relevant healthcare role within the Cedars-Sinai health system.
- Certified Healthcare Access Associate (CHAA) certification upon hire.
Responsibilities
- Facilitate admissions workflow by coaching, answering questions, providing guidance, troubleshooting, and leading by example; maintain cross-training in all areas of the assigned unit.
- Assist the supervisor with preparing and posting team schedules and arranging coverage for sick calls and other departmental needs.
- Evaluate individual and team performance, provide feedback to managers and supervisors regarding counseling and disciplinary action, and support compliance with time-and-attendance policies.
- Recommend staffing-related actions, including hiring, transfers, promotions, and overtime.
- Assist with new-hire orientation and unit training, coach staff, identify training needs, and help staff access development opportunities.
- Support budget compliance by maintaining approved staffing levels, monitoring overtime, and ensuring compliance with time-and-attendance policies.
- Assist with quality control to ensure demographic and financial information is accurate, benefits are verified, and insurance coverage is documented correctly; provide staff feedback and assistance.
- Collect data for performance indicators and quality-assurance reporting, and monitor management and quality reports.
- Update the registration system to support proper billing and collection.
- Monitor patient wait and registration times to ensure they meet standards.
- Help managers, supervisors, and peers identify and meet customer needs; assist with investigating and following up on customer complaints.
- Serve as a liaison with other departmental units.
- Oversee team work, assign or allocate tasks, and ensure work is completed by deadlines and to quality standards.
- Supervise employees’ day-to-day work, assign tasks, and ensure completion and adherence to deadlines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
