Admissions Team Lead - Central Authorization - Full-Time, Hybrid Eligible, Days
About The Position
The Admissions Team Lead monitors and coordinates the daily operations of an assigned unit, coordinates patient flow, and adjusts work assignments to minimize patient wait times. The role ensures registrations follow established policies and procedures, meet data-quality goals, support point-of-service cash collections and cash flow, and use resources efficiently. The Team Lead supports departmental leadership goals and is responsible for the integrity of the registration process, contributing to the admissions department’s financial and customer-service goals. The role provides day-to-day team leadership, including coaching, guidance, troubleshooting, training, workflow coordination, and oversight of work quality and deadlines. It assists managers and supervisors with staffing, schedules, performance feedback, quality assurance, customer complaints, and administrative actions. The position is hybrid eligible after successful completion of on-site training. The tentative schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.; extended schedules and weekend coverage may be required to meet department needs.
Requirements
- High school diploma or GED.
- Four years of healthcare experience in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle-related roles.
- Advanced knowledge of medical terminology, problem solving, conflict resolution, and critical thinking.
- Ability to work independently, multitask, and work in a fast-paced environment with conflicting demands on time and attention.
- Advanced presentation skills, self-discipline, and team orientation, including experience working across boundaries and implementing strategies for team success.
Nice To Haves
- Bachelor’s degree in Hospital Administration or equivalent.
- Certified Healthcare Access Associate (CHAA) certification upon hire.
- Healthcare experience preferably within the Cedars-Sinai health system.
Responsibilities
- Monitor and coordinate daily operations of the assigned unit, coordinate patient flow, and adjust assignments to minimize wait times.
- Facilitate admissions workflow by coaching team members, answering questions, providing guidance, troubleshooting, and leading by example.
- Cross-train within all areas of the assigned unit.
- Assist the supervisor in preparing and posting team schedules and help cover sick calls and other staffing needs.
- Work extended schedules and cover weekends as needed to support the department’s 24/7 operations.
- Evaluate individual and team performance; provide feedback to managers and supervisors regarding counseling and disciplinary action, and support compliance with time-and-attendance policies.
- Recommend hiring, transfers, promotions, overtime, and other staff-related administrative actions.
- Assist with new-hire orientation and unit training, coach staff, identify training needs, and coordinate additional development opportunities with supervisors.
- Support budget compliance by staying within approved staffing levels, monitoring overtime, and ensuring compliance with time-and-attendance policies.
- Assist with quality-control activities to ensure demographic and financial information is accurate, benefits are verified, and insurance coverage is documented correctly.
- Provide feedback and assistance to staff; collect data for performance indicators and quality-assurance reporting; and monitor management and quality reports.
- Update the registration system to support accurate billing and collections.
- Monitor patient wait and registration times to ensure they meet standards.
- Help managers, supervisors, and peers identify and meet customer needs; assist with investigating and following up on customer complaints.
- Serve as a liaison with other departmental units.
- Oversee others’ work, assign or allocate team work, and ensure tasks are completed by deadlines and meet quality standards.
- Supervise employees’ day-to-day work, assign work, and ensure task completion and deadlines are met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
