Admissions Supervisors

Castle Park • Riverside, CA

9d • Onsite

About The Position

Lucky Strike Entertainment is seeking an Admissions Supervisor to lead their front-line admissions team. This role is responsible for overseeing daily admissions operations, ensuring Guests have a seamless, welcoming, and efficient entry experience. The Admissions Supervisor will lead Admissions Attendants, maintain operational standards, handle Guest concerns, and ensure all ticketing, POS, and access procedures are executed accurately and professionally.

Requirements

• Must be at least 18 years of age
• At least one year of supervisory or lead experience in Guest service, admissions, retail, or hospitality
• Strong leadership, communication, and problem-solving skills
• Experience handling Guest and employee concerns professionally
• Proficient with POS systems, computers, cash handling, and electronic devices
• Ability to work flexible schedules, including evenings, weekends, and holidays
• High school diploma or equivalent
• Reliable transportation to and from scheduled shifts

Responsibilities

• Supervise and support Admissions Attendants to ensure exceptional Guest service at all entry points
• Ensure admissions areas are staffed, opened on time, operated efficiently, and closed properly
• Oversee ticket sales, pass processing, scanning procedures, and wristband distribution
• Monitor POS transactions to ensure accuracy, PCI compliance, and adherence to park procedures
• Assist Guests with questions, concerns, and escalated service issues in a professional manner
• Conduct daily inspections of admissions areas to ensure cleanliness, organization, and safety
• Train, coach, and develop admissions team members to maintain service and performance standards
• Audit POS handlers and admission procedures to ensure system accuracy and Guest engagement
• Monitor park communications, including phones and radio traffic, to support smooth operations
• Ensure compliance with park policies, prohibited-item protocols, and security procedures
• Maintain accurate records, logs, and documentation related to admissions operations
• Partner with leadership to manage labor hours, supplies, and operational costs
• Act as a role model by demonstrating Lucky Strike Entertainment’s core values
• Assist other departments as needed to support overall park operations
• Perform additional duties as assigned by leadership

Benefits

• Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
• $1 arcade play
• All-day play at Boomers, FECs & Waterparks
• Friends & family discounts
• Food & beverage discounts
• Special discounts on parties and group events
• Healthcare coverage
• Performance-based incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED