Admissions Supervisors
About The Position
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. We’re looking for an Admissions Supervisor to lead our front‑line admissions team and help create exceptional first impressions for every Guest. If you’re passionate about hospitality, thrive in a leadership role, and enjoy a fast‑paced entertainment environment, start making your own luck today! Applicants must be at least 18 years of age . WHAT OUR ADMISSIONS SUPERVISORS DO Admissions Supervisors oversee daily admissions operations, ensuring Guests receive a seamless, welcoming, and efficient entry experience. You’ll lead Admissions Attendants, maintain operational standards, handle Guest concerns, and ensure all ticketing, POS, and access procedures are executed accurately and professionally.
Requirements
- Must be at least 18 years of age
- At least one year of supervisory or lead experience in Guest service, admissions, retail, or hospitality
- Strong leadership, communication, and problem‑solving skills
- Experience handling Guest and employee concerns professionally
- Proficient with POS systems, computers, cash handling, and electronic devices
- Ability to work flexible schedules, including evenings, weekends, and holidays
- High school diploma or equivalent
- Reliable transportation to and from scheduled shifts
Responsibilities
- Supervise and support Admissions Attendants to ensure exceptional Guest service at all entry points
- Ensure admissions areas are staffed, opened on time, operated efficiently, and closed properly
- Oversee ticket sales, pass processing, scanning procedures, and wristband distribution
- Monitor POS transactions to ensure accuracy, PCI compliance, and adherence to park procedures
- Assist Guests with questions, concerns, and escalated service issues in a professional manner
- Conduct daily inspections of admissions areas to ensure cleanliness, organization, and safety
- Train, coach, and develop admissions team members to maintain service and performance standards
- Audit POS handlers and admission procedures to ensure system accuracy and Guest engagement
- Monitor park communications, including phones and radio traffic, to support smooth operations
- Ensure compliance with park policies, prohibited‑item protocols, and security procedures
- Maintain accurate records, logs, and documentation related to admissions operations
- Partner with leadership to manage labor hours, supplies, and operational costs
- Act as a role model by demonstrating Lucky Strike Entertainment’s core values
- Assist other departments as needed to support overall park operations
- Perform additional duties as assigned by leadership
Benefits
- Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
- $1 arcade play
- All‑day play at Boomers, FECs & Waterparks
- Friends & family discounts
- Food & beverage discounts
- Special discounts on parties and group events
- Perks start on your first day
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
