Admission's Specialist-PRN
About The Position
The Admissions Specialist works in Patient Access Services at Texas Health Cleburne, interacting professionally and respectfully with internal and external customers and providing customer service to patients and visitors. The role gathers financial and demographic information, supports insurance verification and pre-certification, explains and documents required legal and compliance paperwork, and helps patients understand and meet their financial obligations. The department offers a team-oriented environment, cross-training opportunities, mentorship, comprehensive training, and opportunities for growth.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Good written, oral, and telephone communication skills.
- Knowledge of general office equipment, PCs, and associated software packages.
Nice To Haves
- Certified Healthcare Access Associate (CHAA) certification upon hire preferred.
- Ability to type 35 words per minute corrected for errors preferred.
- General knowledge of medical terminology preferred.
Responsibilities
- Accurately gather complete financial and demographic information to support efficient medical records and billing processes.
- Obtain and/or update verification of benefits and pre-certification for applicable tests and procedures.
- Prepare, present, and thoroughly explain applicable legal, ethical, and compliance documents; ensure appropriate parties sign required consents and maintain documentation.
- Maximize reimbursement by identifying insurance carriers and benefits, and prevent denials by ensuring timely notification of admissions to insurance carriers.
- Help patients understand their financial obligations and collect co-payments, self-pay deposits, and patient balances to reduce accounts receivable.
- Stay current with and comply with applicable regulations and entity or system policies and procedures.
- Meet customer service and productivity guidelines established by applicable leadership.
- Interact professionally and respectfully with internal and external customers and provide excellent customer service to patients and visitors.
Benefits
- Mentorship, comprehensive training, and dedicated leadership resources.
- Opportunities for growth.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
