Admissions Specialist

Brightli•Kirksville, MO

8d•Onsite

About The Position

As an Admissions Specialist, you’ll be responsible for performing complex clerical support functions within clinician office practices, ensuring high levels of public contact with clients/patients. You’ll provide excellent customer service, consistently meeting or exceeding department goals and expectations. Our ideal candidate is passionate about client interaction, thrives under pressure, and possesses excellent communication and organizational skills. Living in Kirksville, MO, offers a unique blend of small-town charm and vibrant academic atmosphere due to the presence of Truman State University and A.T. Still University. Residents enjoy a strong sense of community, access to cultural events, and outdoor recreational opportunities. The city's affordable cost of living and friendly atmosphere make it an appealing place to live and raise a family. Join us in making a difference in the lives of individuals who seek our services!

Requirements

High school diploma or GED required.
Previous customer service experience preferred.
Excellent oral, written, and interpersonal communication skills.
Strong customer service orientation.
Ability to multitask while maintaining a team player mentality.
Excellent organization and typing skills.
Reliable transportation to the assigned area.

Responsibilities

Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
Schedule clinicians' appointments and confirm client benefits and eligibility.
Manage appointment changes, cancellations, and no-shows according to the established process.
Work with clients, families, and staff to resolve any problems during the visit.
Request, prepare, and ensure the completeness of client health records.
Collect payments, provide receipts, and ensure transactions are accurately recorded.
Verify and coordinate client referrals.
Manage the electronic medical records system effectively.
Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
Participate in quality improvement programs and service monitoring initiatives.
Perform additional duties and projects as assigned by leadership.

Benefits

health, dental, vision, retirement, life, & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
29 Days of PTO for Full-Time employees
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Paid time off
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness