Admissions Specialist

Caron Treatment Centers•Wernersville, PA

9h•Onsite

About The Position

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. As a Caron Admissions Specialist, you’ll be the first step in someone’s journey toward recovery. We’re looking for compassionate and organized professionals able to talk with potential patients and their families in a time of crisis, determine their need for treatment, and guide them to the proper recovery program. At Caron, we value the life you’re living, as well as the lives you’re saving.

Requirements

Up to two years of experience in consultative sales, customer service, or behavioral health treatment.
Proficient in MS Office software.
Able to obtain PCB certification.
High school diploma or equivalent.
2 years of consultative sales experience, customer service experience, or working experience in behavioral health treatment required.
Ability to obtain PCB certification – either CAAP or CRS within two years of employment if a bachelor’s degree obtained.
Proficient use of Microsoft Outlook, Word, Excel, and Teams.
Able to type 45 words per minute with 95% accuracy.
Demonstrated knowledge of computer software systems and ability to use proficiently.
Demonstrated a high level of customer service.
Must be detail oriented and organizational abilities.
Ability to function independently and self-efficiently.
Able to maintain confidentiality and professionalism
Must possess strong written and oral communication skills.
Able to prioritize and multitask while providing excellent customer service.
Ability to solve problems and critically think.

Nice To Haves

Bachelor’s degree in psychology or human services preferred.
If in recovery, 2 years of continuous sobriety is preferred.

Responsibilities

Complete understanding of Caron’s full continuum of care. Navigate an admission assessment with each caller with an attempt to convert to a scheduled admission or provide to appropriate level of care/ facility.
Identifies patients who need clinical screening prior to scheduling admission and gathering Caron Admissions Screening Team (CAST) information for review while working with Admission Clinical Specialist.
Provides a referral to an external interventionist and/or case management, as needed.
Upholds a sophisticated level of financial conversation to include vetting all appropriate resources for the treatment investment inclusions and exclusions of treatment investment, utilization of all financial options including out of network insurance, single case agreements, and in-network or contracted insurance policies.
Knowledge of verification of benefits and determining the contracted and/or in-network policies including providing determination of out-of-pocket investment, not limited to determining medical necessity.
Secures payments and notifying leadership of special agreements, accurately process financial applications and gather additional financial supporting documentation as needed to uphold the requirements of the compliance department’s expectations and the financial assistance budget.
Identifies all key stakeholders, i.e., referrals (internal and external) donors, alumni, and treatment providers for each admission, and manages pre-admission relationship with all referral sources while ensuring an open line of communication is throughout the pre-admissions process.
Responsible for case management of all assigned cases from the initial contact to arrival for scheduled admission.
Maintaining documentation related to the scheduling process while following the provided checklists for accuracy.
Documents progress notes, updates, case consultations, telephone calls and any additional communication in the patient records in accordance with Caron policies and procedures.
Welcomes patients, families, referents, and campus visitors upon arrival.
Conducts tour as necessary.
When needed, assist with completion of physical admission process.
May be designated to assist with department reporting needs, processing quality standards, and providing data to leadership.
Utilizes the phone software, Microsoft Teams and Outlook applications for maximum communication.
Maintains consistent coverage for Live Chat, admissions shared email box, and online form submissions (OLAFs & JOT Forms) communication.
May be asked to assist in the training of new staff and updating the training manual.
May be responsible for covering the receptionist desk.
Manage crisis callers as they occur while using provided tools and resources.
This job description reflects the management’s assignment of essential functions. It does not prescribe or restrict the duties or tasks that may be required or assigned.