Admissions Specialist

Knoxville's Community Development Corporation (KCDC)•Knoxville, TN

10d•Onsite

About The Position

Under the supervision of the Admissions & Lease Compliance Coordinator, the Admissions Specialist performs program assistance and clerical work screening applicants for housing, determining applicant eligibility, and offering available housing. The incumbent performs interviews, conducts background checks and applicant verifications, performs data entry, and assists with other clerical duties. All activities must support Knoxville’s Community Development Corporation’s (“KCDC” or “Authority”) mission, strategic goals, and objectives.

Requirements

Knowledge of modern office practices, procedures, and equipment.
Knowledge of general bookkeeping, arithmetic, and business English.
Skill in applying KCDC and HUD regulations and procedures for determining eligibility requirements for KCDC housing clients.
Ability to establish rapport with applicants, residents, and the public in obtaining and giving procedural information.
Ability to accurately enter data into a computer terminal and make arithmetic computations and tabulations at reasonable working rates of speed.
Ability to accurately and effectively maintain program and clerical records.
Ability to establish and maintain effective working relationships with internal customers, external customers, residents, and the general public.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.
High School Diploma or GED and a minimum of one (1) year of clerical and bookkeeping experience.
An equivalent combination of education and experience may be considered.

Nice To Haves

Proficient in the use of Yardi.
Ability to speak and understand Spanish.
CPO, COS, or Bended Occupancy Specialist Certification.

Responsibilities

Interviews new applicants for housing programs in accordance with established KCDC and HUD policies and procedures.
Obtains income and other data needed to determine eligibility and enters information into computer.
Conducts full housing record and criminal background checks on applicants for all housing programs, including fingerprinting applicants.
Updates all applicant information annually; purges wait lists to ensure that lists contain viable applicants.
Compiles all Multi-Family applicant information, maintains applicant files for Multi-Family housing program until the file is complete, and distributes files to field office upon completion.
Confirms income and other applicant information and determines eligibility for housing.
Makes offers to applicants when housing units are available for occupancy.
Answers questions and provides information about eligibility requirements, waiting lists, and application procedures by telephone and in person.
Takes inventory of general office supplies and gathers individual staff requests to place orders with KCDC’s office supply contractor.
Reviews each tenant file to ensure all Low-Income Housing Tax Credit documents are present in the file and are completed correctly and on time to ensure that the program continues to receive funding.
Maintains records, forms, and other documents related to eligibility determination.
Performs other duties as assigned.