Admission Specialist

Riverbend Community Mental Health • Franklin, NH

5d • Onsite

About The Position

Admissions Specialist – Make a Difference in Care Are you a compassionate, organized professional with a passion for helping people navigate critical care decisions? Riverbend Community Mental Health is looking for a dedicated Admissions Specialist to act as the vital first point of contact for clients and families seeking care. If you thrive in a fast-paced environment and take pride in providing administrative excellence with a human touch, we want to hear from you. As an Admissions Specialist, you won't just be processing paperwork—you will be providing hope and guidance during a pivotal moment in our clients' lives. Why Join Us? At Riverbend, you are not just an employee; you are part of a team committed to strengthening our community. We offer a supportive, inclusive, and positive work culture where your efforts are recognized and valued. We offer a supportive work environment where your contributions truly matter. We also have many opportunities for professional growth and development through training and certification programs.

Requirements

• A warm, professional demeanor with the ability to converse compassionately with patients and families under stress.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment.
• Experience with Electronic Health Records (EHR) and standard office software.
• Meticulous attention to detail to ensure accuracy in insurance, data entry, and compliance paperwork.
• High School Diploma or equivalent is required.
• Excellent analytical, organizational, interpersonal, oral and written communication skills with attention to detail is required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Nice To Haves

• Two (2) years’ experience in diversified office work is preferred.
• Experience with health insurance billing procedures preferred.

Responsibilities

• Respond promptly and warmly to incoming calls and walk-in referrals, guiding them through the initial inquiry process.
• Complete phone and in-person screenings, maintaining accurate call logs and processing referrals to ensure a seamless intake preparation.
• Send welcome packets, schedule intake appointments, and act as a liaison between families and clinical staff.
• Gather essential information, update ABN forms, and manage Medicare/insurance verification and prior authorization renewals.
• Ensure 100% completion of new client paperwork and meticulous data entry into our Electronic Health Record (EHR) systems.

Benefits

• Competitive wages, $18.50 to $23.75/hour depending on level of education and experience.
• Clinical supervision for licensure available.
• Comprehensive medical, dental, and vision insurance.
• Generous Paid Time Off (PTO) accrual and 8 Paid Holidays.
• 403(b) retirement plan with company match.
• Tuition reimbursement and training opportunities to grow your career.
• Approved site for Federal Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED