Admissions Specialist

Acadia • Wilmington, NC

4d • Onsite

About The Position

Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to join their team. In this role, the Admissions Specialist will be the first point of contact for incoming patients, helping to create a welcoming and supportive experience as they begin their recovery journey. The Admissions Specialist is responsible for coordinating the patient intake process, ensuring all required documentation is completed accurately, and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience.

Requirements

• High school diploma or equivalent required
• Ability to handle sensitive information with professionalism and confidentiality
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility)
• First aid may be required based on state or facility.

Nice To Haves

• Previous experience in a healthcare, hospital, or admissions setting is a plus
• Strong organizational and communication skills
• Compassionate, patient-focused approach
• College degree preferred
• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.
• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.

Responsibilities

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.
• Perform other functions and task as assigned.
• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.

Benefits

• Comprehensive Resources to support every stage of recovery.
• Compassionate Care from experienced professionals who understand the challenges of addiction.
• A Positive, Healing Environment designed to foster growth and long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED