Admissions Specialist

CROSSROADS REHABILITATION CENTER INC•Indianapolis, IN

1d•Onsite

About The Position

Coordinate all inquiries and initiate the admission process for all persons referred to the Austism Diagnostic Clinic and Behavioral Services.

Requirements

High School Diploma required.
Computer experience
70 wpm typing with accuracy
Ability to operate basic office equipment.
Excellent customer service skills.
Front desk medical office procedures
Commercial insurance and Medicaid benefits
ICD-9 Codes
CPT Codes
Keyboarding
Understanding of general office procedures and equipment
Multi-line telephone
MSOffice - Excel and Word
Photocopier
Printer
Fax machine
Organize and plan work
Able to frequently switch between tasks
Communicate effectively orally and in writing
Problem-solving skills
Able to work effectively with others

Nice To Haves

Post high school education
Prior medical office experience

Responsibilities

Handle all inquiry calls and walk-ins in a professional and courteous manner, including routing phone calls, emails and donations to other departments.
Obtain basic demographic information and create an electronic medical record for each new referral.
File / scan documentation in appropriate consumer’s electronic medical record.
Gather all required intake documents for the clinician prior to the admission.
Provide assistance to agency consumers and their families to ensure a pleasant experience.
Cross-train to be able to perform all admissions services.
Admit all consumers who come for services on-site.
Complete data entry in electronic medical record for all admissions.
Obtain physician referrals as required.
Ensure proper documentation and new consumer forms are ready at time of evaluation.
Accept & communicate phone messages to professional staff.
Schedule all initial and continuing therapy services in collaboration with clinicians.
Write confirmation letters and provide confirmation phone calls to all initial consumers and as requested by therapists for ongoing consumers.
Order supplies and prepare purchase orders.
Provide assistance to the professional staff in treatment room set up and cleaning to expedite services.
Collect and process payments from families.
Fax, copy, email, and type documents, as needed.
Market ESC services to all callers (potential consumers, physician offices and other referral sources).
Provide switchboard relief as requested.
Obtain and enter all insurance payor(s) information into each consumer’s electronic medical record.
Create an electronic medical record (EMR) and / or enter new CASE in the EMR for all Camp ROCKS consumers and scan registration forms into record.
Provide switchboard relief as requested.
Other duties as assigned.