Admissions Specialist PRN Emergency Department

Texas Health Resources • Azle, TX

11d • Onsite

About The Position

The Admissions Specialist works in the emergency department admissions area at Texas Health Harris Methodist Hospital Azle, a community-based hospital serving Azle, Lake Worth, Springtown, and surrounding areas. The position handles patient inquiries and admissions-related clerical and administrative work in a high-stress environment, including situations involving behavioral health, crime, suffering, and life-or-death events. The role requires empathy, excellent customer service, accurate data entry, professional communication, and the ability to manage shifting priorities while escalating concerns appropriately. This is a PRN position with rotating shifts, including nights and weekends, at 108 Denver Trail, Azle, Texas.

Requirements

• High school diploma or equivalent.
• At least 1 year of relevant customer service experience.
• Crisis Prevention Intervention (CPI) training, required within 90 days and maintained annually.
• Ability to promptly assess requests and correctly respond to patient inquiries using electronic and paper resources.
• Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
• Critical-thinking and troubleshooting skills, with a polished and professional presence.
• Exceptional listening, interpersonal, and communication skills, including professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment.
• Ability to demonstrate empathy and communicate effectively with patients and family members.
• Ability to manage multiple changing priorities and escalate concerns appropriately.

Nice To Haves

• Two years of professional office or healthcare experience.
• Certified Healthcare Access Associate (CHAA) certification upon hire.

Responsibilities

• Promptly assess requests using electronic and paper resources and respond accurately to patient inquiries.
• Perform data entry and use computer systems and software with accuracy and attention to detail.
• Communicate with patients and family members with empathy and provide exceptional customer service during stressful and life-changing events.
• Maintain professional, respectful telephone etiquette and effective interpersonal communication.
• Manage multiple and changing priorities in an organized and effective manner.
• Escalate concerns to leadership appropriately.
• Maintain a professional demeanor in stressful and emotional emergency department situations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED