Admissions Specialist – Admitting

Texas Health Resources•Flower Mound, TX

3h•Onsite

About The Position

As a compassionate member of the care team, the Admissions Specialist will welcome patients and their families upon arrival, putting them at ease and setting the tone for the rest of their visit. During patient interactions, they will accurately gather complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles. To ensure a seamless visit, the Admissions Specialist identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures, maximizing reimbursement for services rendered. They will educate patients and/or families about applicable legal, ethical, and compliance documents, ensuring regulatory consents are signed by the appropriate parties. Additionally, they will engage with patients to understand their financial obligations based on the financial policy and accurately prepare estimates to collect co-payments, self-pay deposits, and patient balances.

Requirements

H.S. Diploma or Equivalent required
1 year relevant customer service experience required
CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills.
Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

Nice To Haves

Associate's degree preferred
Other - CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
2 years professional office/healthcare experience preferred
5 years customer service experience preferred
6 months of demonstrated knowledge of intermediate computer skills preferred or 1 year healthcare, referral processing, scheduling preferred
CHAA - Certified Healthcare Access Associate preferred
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.

Responsibilities

Welcome patients and their families upon arrival, putting them at ease and setting the tone for the rest of the visit.
Accurately gather complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
Identify correct network coverage and obtain and/or validate healthcare benefits and/or pre-certification for applicable tests and/or procedures.
Educate patients and/or families about applicable legal, ethical, and compliance documents; ensure regulatory consents are signed by the appropriate parties.
Engage with patients to understand their financial obligations based on the financial policy and accurately prepare estimates to collect co-payments, self-pay deposits, and patient balances.