Admissions Specialist and Program Coordinator - Center for Global Engagement - UTK

University of Tennessee•Knoxville, TN

14d•Onsite

About The Position

The Admissions Specialist and Program Coordinator provides administrative and strategic support and assistance for a range of duties across all programs in the English Language Institute. The role is responsible for pro-actively executing a high volume of processes that require analytical and evaluative skills to support students in the admissions process and to promote programs in institute's portfolio.

Requirements

Bachelor’s Degree
1-3 years in international and/or education contexts
Knowledge of and ability to use software systems (Microsoft Suite, Google Suite) proficiently
Ability to communicate with and teach students with limited English
Ability to proactively manage and prioritize tasks and projects
Ability to take initiative, think critically and utilize problem-solving skills
Ability to work effectively with a wide range of constituents in an international student community
Ability to gather data, compile information, and prepare reports
Ability to work independently and with limited supervision
Ability to use tact and discretion when dealing with a variety of issues (e.g. finances, immigration, family issues)
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Master’s Degree
3-5 years experience in international and/or higher education contexts
Experience in international admissions
Experience teaching English to students from non-English language backgrounds
Ability to communicate in Spanish, Portuguese, Vietnamese, Japanese or a language in addition to English
Knowledge of Banner, SLATE, Oracle, Trilby, and/or SEVIS software systems
Knowledge of e-marketing systems (e.g. MyEmma, MailChimp, etc.)
Knowledge of English language programs in a global market

Responsibilities

Provides front-line, high-end customer service, greets visitors, answers phones, responds to email inquiries, and distributes mail
Works independently with confidential and time-sensitive materials, utilizing UTK's CRM, SIS and other student management software (e.g. SLATE, Banner, Trilby, DASH)
Leads marketing campaigns and customer service correspondence with internal and external stakeholders in-person and online to promote the institute's portfolio
Manages institute-wide calendars, events, which often require coordination with other unit and campus staff
Reviews, monitors, and evaluates student application pipelines, identifies issues or trends in lead generation and conversion rates
Provides recommendations and manages all information related to admissions processing, student onboarding, placement, plans of study, student retention
Maintains student immigration records and compliance-related documentation, interprets established guidelines, and ensures accurate record-keeping within applicable systems and procedures by serving as a DSO
Coordinates internal marketing and outreach activities, monitors engagement metrics, and recommends communication approaches to support program visibility and enrollment growth
Manages and oversees social media and marketing platforms (Instagram, Facebook, Youtube, MailChimp, WhatsApp, etc.)
Teaches as substitute instructor for English language classes
Independently and proactively sets meetings and events; including space reservations, ordering or picking up food or other materials
Manages, organizes, inventories all physical materials at the institute (including but not limited to supplies, textbooks, electronic resources, keys, devices)
Makes decisions regarding student payments, refunds, invoices, and relevant reports
Provides support for students pre-arrival and arrival (e.g. VolCards, insurance, registration, housing, transportation, etc.)
Other duties as assigned by the director