Admissions Representative

Humane Society Pikes Peak Region•Colorado Springs, CO

2d•Onsite

About The Position

Be the First Step in an Animal's Journey At HSPPR, every animal has a story-and every story begins with someone who cares. As an Admissions Representative, you'll serve as the welcoming face of our organization for both people and animals during some of life's most emotional moments. Whether you're helping reunite a lost pet with their family, assisting an owner through a difficult surrender decision, providing resources to community members, or ensuring animals receive immediate care and shelter, you'll play a vital role in creating positive outcomes for animals and the people who love them. If you thrive in a fast-paced environment, excel at customer service, and are passionate about animal welfare, we'd love to meet you. Why This Role Matters HSPPR's Mission: HSPPR offers compassionate care to animals, supports safe communities, and provides socially conscious sheltering. The Admissions Representative directly supports this mission by serving as the first point of compassionate care for animals and people alike. Through safe animal intake, thoughtful customer interactions, and effective problem-solving, you'll help ensure every animal receives the care they need while providing exceptional support to our community.

Requirements

Minimum one (1) year of paid or volunteer experience working with animals in a shelter, kennel, veterinary clinic, grooming facility, pet store, daycare, farm, or similar setting.
Strong customer service skills and the ability to communicate effectively with diverse audiences.
Experience successfully de-escalating difficult or emotionally charged situations.
Ability to handle multiple priorities while maintaining accuracy and professionalism.
Comfortable working with animals of varying sizes, temperaments, and medical conditions.
High School Diploma or equivalent.

Nice To Haves

Advanced customer service training.
Knowledge of animal breeds, behavior, nutrition, and general care.
Professional animal handling experience.
Experience with Chameleon or other animal shelter management software.

Responsibilities

Deliver Exceptional Customer Service: Provide compassionate, empathetic assistance to customers experiencing a wide range of emotions. Answer questions and educate the public about animal sheltering, pet overpopulation, adoption processes, and available community resources. Communicate professionally through phone, email, and in-person interactions. Assist community partners and pet owners with animal intake, reunification, and service requests. Resolve concerns efficiently while maintaining a positive customer experience.
Support Animal Admissions and Care: Perform intake of stray, owned, surrendered, deceased, and community animals. Triage animals and customers to determine appropriate services, including veterinary care or humane euthanasia. Administer intake vaccinations for dogs and cats according to shelter protocols. Assist with animal reclaims, licensing services, Trap-Neuter-Return (TNR) programs, and lost-and-found pet services. Document animal behavior observations using objective, accurate language.
Maintain Accurate Records and Transactions: Process customer payments, donations, refunds, and related transactions. Maintain detailed and accurate records regarding animal intake, customer interactions, bite reports, and animal locations. Schedule appointments and ensure data integrity within shelter software systems.
Collaborate Across the Organization: Work closely with Veterinary Services, Animal Care, Behavior, Population Management, Animal Law Enforcement, and Volunteer teams. Support volunteers by modeling safe and humane animal handling practices. Contribute stories and photos that help showcase HSPPR's lifesaving work to donors and the community.