Admissions Representative

Sierra Health and Wellness • Rancho Cordova, CA

3d • $24 - $30 • Onsite

About The Position

Sierra Health and Wellness use evidence-based methods to accomplish the restoration of families, relationships, and self-worth. By transforming the character, we give life back to the people who have lost it through substance abuse and mental health issues. This is a Full Time position, working Friday - Tuesday from 1pm - 10pm. The role of the Admissions representative is to carry out all admissions activities across all programs and levels of care in addition to serving as the initial point of contact for potential clients and referring parties of the facility, provide excellent customer service to both clients and referring parties, enter all information into databases, and work closely with staff in facility programs to ensure that the referral has most potential for success.

Requirements

• Possess High School diploma or GED equivalent.
• Familiar with HIPAA/client confidentiality and personal rights.
• Possess CPR/First Aid certification.
• Current TB test and health screen
• Valid Driver’s License

Nice To Haves

• Associate’s degree or bachelor’s degree from an accredited university in a related field
• Three to five years of experience in an admissions role.

Responsibilities

• Establish and maintain trusting and professional relationships with referring parties.
• Enter client data into facility client databases; maintain accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.
• Engage with referring parties in a professional and collaborative manner to understand referring parties’ needs, being aware that many referring parties call to transfer clients to other programs or seek additional help for clients in need of multiple services.
• Be fully aware of all facility programs, their eligibility requirements, competencies, and strengths
• Track referrals daily and provide weekly and monthly updates to department director
• Follow up with clients who have not successfully connected to services
• Conduct wellness checks for clients at 30/60/90-day anniversaries of completion
• Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED