Admissions Representative - Hybrid

Carpenter Hall LLC Zinnia Exeter•Exeter, RI

8d•Hybrid

About The Position

Zinnia Health is a fast-growing integrated healthcare company that values its employees and clients. The Admissions Representative serves as the first point of contact for prospective clients and their families, guiding them through the admissions process with professionalism and care. This position performs duties including, but not limited to, answering pre-admissions/general intake questions from potential clients, families, and/or their referral sources, conducting over-the-phone screenings, scheduling intakes, and assisting clients with understanding of insurance coverage and benefits.

Requirements

Excellent working knowledge of office equipment and software programs
Excellent phone etiquette and able to communicate easily with clients, co-workers, and outside parties in an appropriate manner
Attention to detail
Ability to complete all insurance related documents and correspondence for any assigned clients in a timely manner
Knowledge of insurance coverages, verifications, the billing cycle process, and behavioral health terminology
Ability to maintain confidentiality
Knowledge of infection control practices for an office environment.
Ability to work independently and seek guidance when needed
Ability to demonstrate appropriate boundaries between staff and clients
Ability to implement daily schedule of tasks to complete assigned tasks in a timely manner with little supervision
Flexibility to interact with potential clients and families who may be experiencing debilitating health conditions and emotional volatility
Willingness and ability to make effective decisions in a timely manner
Ability to multi-task in a fast-paced environment
Demonstrate patience and consideration in dealing with others
Demonstrate thoughtful decision-making
Ensure client confidentiality in accordance with all federal, state and local laws and regulations
Communicate effectively (both written and verbal) with customers and colleagues
Organized, detail-oriented, multi-tasker, adaptable, positive
High School Diploma preferred
Training in the use of office equipment and sales software/programs preferred.
Training in insurance plans and/or medical billing preferred.
1 year of experience in healthcare admissions (experience in substance abuse treatment is preferred)
Previous experience working with health insurance companies is preferred
Minimum of 3 years of lived experience with substance use and/or mental health disorders for self, family member, or loved one, and the ability to appropriately share experience with clients.
Someone who views clients’ needs with a high priority and who would be a strong advocate for them with other treatment providers.
Someone who espouses a strong desire to help others.

Nice To Haves

experience in substance abuse treatment
Previous experience working with health insurance companies

Responsibilities

Responds to inquiries from potential clients, families, and referral sources via phone, email, and website.
Conducts initial pre-screenings and assessments to determine program eligibility.
Provides information about treatment services, program options, insurance verification, and admission procedures.
Collaborates with clinical and administrative teams to ensure a seamless intake process.
Maintains accurate records in the CRM or EMR system and follow up with potential clients as needed.
Assists with coordinating transportation and scheduling of admissions.
Ensures compliance with HIPAA and other confidentiality guidelines.
Understands federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI).
Assists supervisory staff with any follow-up requirements associated with any file in the operations systems.
Audits client accounts to ensure files are complete and compliance is maintained.
Communicates and works effectively with all team members and supervisors.
Attends and participates in company meetings and training.
Maintains professional standards and follows all policies and procedures of the organization.
Completes all documentation consistent with HIPAA and confidentiality requirements.
Effectively uses technology to improve performance and enhance organizational processes.
Carries out other responsibilities as needed, delegated, and/or assigned.
Understand and implement emergency procedures
Understand and implement infection control procedures for an office environment
Use technology and equipment in the performance of job functions
Understand and operate with respect for client rights. Follow and provide support for grievance procedures
Document tasks as required
Understand and adhere to Code of Ethics
Understand and adhere to dress code
Perform client interactions effectively and adhere to boundaries
Seek guidance from supervisor when needed/appropriate
Effective communication with clients, staff, and supervisors
Respond to and/or de-escalate callers experiencing crisis and/or emotional volatility
Recognize and provide resources to callers as needed