Admissions Representative

University of Arkansas System • Grantham, NH

4d • Remote

About The Position

The University of Arkansas Grantham is hiring a remote Admissions Representative who must be able to live and work full-time in one of the listed states: AL, AR, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI, or WY. State locations and requirements may change as hiring needs shift.

This high-contact, phone-based, consultative role secures enrollments by speaking with prospective students interested in continuing their education. The representative recruits and supports prospective students, explains educational opportunities and admissions requirements, assesses admissibility and residency, and guides candidates through recruitment and admission, including document submission and new student orientation. The position also involves required training and ongoing professional development.

The role requires flexibility to work evenings and weekends and to change shifts based on business needs after training. The listed salary is $45,000. The position is benefits-eligible.

Requirements

• High school diploma or GED.
• Successfully complete all internal training phases.
• Be able to work a flexible schedule that includes evenings and weekends, and accept shift changes based on business needs after training.
• Interpret, adapt, and apply guidelines and procedures.
• Handle objections effectively and tactfully.
• Work effectively with diverse populations.
• Desire to work in a progressive but competitive environment.
• Learn and use a variety of software applications.
• Proactively approach management to seek additional training opportunities.
• Communicate effectively orally, including in person and by telephone, and in writing.
• Multitask while maintaining attention to detail and timely work production.
• Work positively as part of a team with students, faculty, staff, administrators, and others.
• Read, analyze, and interpret common journals and legal documents; respond to common inquiries or complaints; and present information effectively to management, faculty, staff, and students.
• Apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Define problems, collect data, establish facts, draw valid conclusions, present facts for departmental response, and work with information in oral and written formats and non-verbal behavior.
• Frequently use hands and fingers, including computer keyboards, and talk or hear, including through a telephone and computer.
• Occasionally walk, stand, and make presentations; the role may involve sitting at a desk for extended periods.
• Have close and distance vision abilities.
• Provide proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Associate or bachelor’s degree.
• Customer service and/or sales experience.
• Experience working in a remote environment.
• Knowledge of programs and services available to university students.
• Knowledge of student recruitment and retention issues.
• Knowledge of customer service standards and procedures.
• Demonstrated success in a performance-driven sales environment using metrics and measurements.
• Advanced understanding of consultative selling, uncovering buying decisions, and understanding customer needs.
• Working knowledge of Microsoft Office Suite, including Excel and Word, and the Internet.

Responsibilities

• Make outbound and receive inbound calls from individuals interested in enrolling at University of Arkansas Grantham.
• Maintain knowledge of university offerings and systems.
• Explain educational opportunities, admissions, transfer credits, financial assistance, university policies, and requirements to students and families.
• Build and manage a pipeline of prospective students using relationship-development and communication skills.
• Recommend educational alternatives based on prospective students’ personal and professional interests.
• Understand and explain degree programs.
• Record relevant learner information in software systems and applications.
• Meet compliance standards.
• Determine admissibility and residency for new and returning students.
• Develop recommendations for admissibility in special-consideration cases.
• Communicate with prospective students by telephone, text message, and email throughout recruitment and admission.
• Assist students with submitting admissions documents and completing new student orientation.
• Complete required training and continuously update skills and knowledge.
• Seek feedback and growth opportunities to improve expertise and effectiveness.
• Perform other duties as assigned.

Benefits

• University contributions to health, dental, life, and disability insurance.
• Tuition waivers for employees and their families.
• 12 official holidays.
• Immediate leave accrual.
• Choice of retirement programs with university contributions ranging from 5% to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED