Admissions Receptionist

Sullivan County Community Hospital•Sullivan, IN

12d•Onsite

About The Position

This role is responsible for registering patients, handling financial and insurance aspects of admissions, maintaining behavioral and HIPAA standards, and managing reporting and switchboard duties. The position requires effective patient registration using Meditech, understanding of pre-registration processes, and ensuring all necessary financial and compliance steps are completed. The Admissions Receptionist will interact professionally with various individuals, maintain confidentiality, and manage daily logs, paperwork, and phone calls.

Requirements

High school diploma or GED
Reading and writing skills required
One year experience in admitting office with switchboard/communications system
Knowledge of admitting/business office/health care environment
Can correctly type 30 words per minute
Computer literate
Data entry experience
Committed to “cross training” philosophy for all assigned tasks
Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
Works well with stress from patient dissatisfaction with registration process
Ability to use office equipment
Works independently with little supervision
Ability to work under pressure with time constraints
Ability to concentrate

Responsibilities

Registers patients effectively through Meditech.
Understands Meditech functionality and registers different account types accurately.
Understands pre-registration for prior date of service process.
Ensures appropriate steps have been taken prior to completing registration process.
Completes registration process ensuring pre-certification, appropriate consents are signed, adherence to medical compliance for Medicare patients, and self-pay policy is followed.
Completes HPE applications when appropriate.
Schedules financial navigation appointments as needed.
Collects payments for services rendered as needed.
Collects payments from patients paying previous bills.
Keeps account of petty cash per each shift.
Interacts professionally with patients, visitors, vendors, and volunteers.
Assists guests.
Maintains confidentiality of guests, patients, and all SCCH employees.
Displays professionalism and courtesy with peers.
Completes appropriate daily logs and files paperwork accordingly.
Completes checklists for each shift.
Answers and logs phone calls as needed per department policy.
Pages on-call staff as needed per department policy.
Announces Safety Briefing Meetings and 2:00pm Quiet Time.