Admissions Officer I (Applicant Services)

Applicant Services • Gainesville, FL

6d • Onsite

About The Position

The University of Florida is seeking an Admissions Officer I to join the Office of Admissions. This role is responsible for the processing and management of applications for undergraduate, graduate, professional, certificate, online, and distance education programs. The Admissions Officer I will review applications and supporting documents, determine residency for tuition purposes, manage admissions data across various systems, and act as a key contact for applicants and academic departments.

Requirements

• Bachelor's degree; or an equivalent combination of education and experience.
• Strong analytical skills with the ability to compile, organize, review, and interpret complex information while maintaining accuracy and attention to detail.
• Strong organizational skills with the ability to prioritize, coordinate, and complete multiple work assignments and training activities in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to communicate effectively with various audiences.
• Demonstrated ability to establish and maintain effective working relationships with colleagues, applicants, and stakeholders.
• Experience providing exceptional customer service in a high-volume, service-oriented environment.
• Experience working with student information systems, CRM platforms, or related database applications.

Nice To Haves

• Experience with Slate and/or PeopleSoft Campus Solutions preferred.

Responsibilities

• Review and process undergraduate, graduate, professional, certificate, online, and distance education applications.
• Evaluate applications and supporting credentials for completeness and accuracy.
• Determine residency classifications for tuition purposes according to state regulations.
• Maintain up-to-date knowledge of admission requirements, degree programs, majors, and applicant types.
• Process departmental requests for application updates.
• Use independent judgment to prepare applications for admission decisions.
• Assist in cross-training admissions staff on application processing procedures.
• Serve as a primary point of contact for applicants, academic departments, and campus partners.
• Respond to inquiries via phone, email, Salesforce, and other communication channels.
• Advise applicants on admission requirements and necessary application materials.
• Support OneStop staff with escalated admissions-related inquiries.
• Participate in call campaigns, Q&A sessions, and other student engagement initiatives.
• Provide high-quality customer service through extensive inbound and outbound communications.
• Manage admissions and application data within Slate and Campus Solutions.
• Troubleshoot data discrepancies and resolve admissions record issues across systems.
• Monitor and support data integration processes between Slate and the student information system.
• Process Salesforce cases and departmental requests related to admissions records.
• Create and maintain organization records and corresponding school data.
• Ensure institutional information is accurate, current, and synchronized across systems.
• Finalize admitted student applications for registration.
• Review credentials, manage admissions holds, and evaluate requests for hold deferrals.
• Collaborate with departments and Enrollment Management partners to support operational goals.
• Participate in committees, cross-functional teams, and divisional initiatives.
• Assist with the development of reference materials, training resources, and process documentation.
• Perform other duties and special projects as assigned.

Benefits

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level