Admissions Navigator

The Moorings Park Institute Incorporated•East Naples, FL

8d•Onsite

About The Position

The Admissions Navigator will report to the Nursing Home Administrator and primary role is to enhance the experience for the patients through a hospitality focus when admitting to the Chateau while ensuring all admission requirements and compliance standards are met. This position also provides support in ancillary areas as needed, including medical records, discharge planning, resolution of minor concerns or complaints, and other operational support functions when not actively managing the admissions process.

Requirements

Excellent oral and written communication skills in the English language required
Highschool diploma or equivalent required
Long-term care or healthcare experience preferably as a Coordinator of Health Information in another facility.
Knowledge of medical terminology.
Experience with ICD-9-CM coding.

Nice To Haves

Medical Records Technician certification preferred
Training as a Medical Records Secretary or equivalent preferred

Responsibilities

Greets new or returning residents upon arrival, offering comfort and hospitality.
Accompanies residents to their assigned suite and ensures a comfortable arrival and overall experience.
Ensures the resident suite is well-equipped, organized, and presentable.
Personalizes the resident’s admission and continued stay to enhance the resident experience based on individual likes and preferences.
Creates an environment focused on providing a hospitable admission experience and coordinates with residents regarding the admission process and the daily workings of The Chateau.
Assures proper documentation of required admission paperwork is completed timely and in compliance with state and federal requirements.
Properly handles protected health information in compliance with HIPAA rules and regulations.
Leads with a hospitality-based mindset and attitude and works collaboratively with managers and supervisors to enhance the resident experience based on feedback received.
Assists with medical records, discharge planning, Social Services, and other ancillary areas as needed.
Completes all required education and in-services as directed by the Nursing Home Administrator (NHA) and regulatory agencies.
Assures systems are in place to maintain up-to-date resident-specific information within the computerized clinical information system and completes applicable data entry functions.
Assists with resident medical records and the in-house overflow file for thinned charts, including preparing labels and maintaining organized records.
Completes admission checklists and admission audits.
Assists with concurrent audits and quality monitoring at regularly scheduled intervals.
Thins in-house records in accordance with written policies and procedures and files records in chart order for discharge within the in-house overflow file.
Contacts physicians or departments as needed to obtain signatures or additional information required to complete resident records.
Assists with communication and coordination with facility referral sources.
Assists with the creation and preparation of resident charts for admission.
Meets with residents and/or legal representatives to complete admission paperwork.
Performs miscellaneous duties and assists business office personnel as required or directed.
Provides residents with admission information packets and completes new resident orientation.
Reviews and explains room rates, billing procedures, visitor and guest privileges, restrictions, and resident care procedures with residents and/or their representatives, as appropriate.