Admissions & Marketing Manager

Coeur D'Alene of Cascadia•Coeur d' Alene, ID

1d•Onsite

About The Position

Coeur D' Alene of Cascadia is seeking a dynamic and driven Admissions & Marketing Manager to join their team. This role is crucial for growing the facility's census and quality mix. The ideal candidate will thrive in a fast-paced environment and possess a talent for building relationships within the healthcare industry.

Requirements

Expert ability to make sales calls and develop business relationships.
Proficient in Windows Office programs (Word, Excel, PowerPoint).
Working knowledge of healthcare reimbursement programs (Medicare and Medicaid).
Excellent organizational skills and ability to prioritize multiple tasks.
Strong communication skills, both orally and in writing.
Ability to work independently and maintain regular attendance.
Valid driver’s license.
3-4 years of experience in a sales/marketing position, or with a heavy emphasis on customer service.

Nice To Haves

Associate’s or Bachelor’s degree in an appropriate field preferred. Two years of equivalent experience in a sales/marketing position or Admissions Coordinator position will be considered in lieu of a degree.
Six months experience in a long-term care environment preferred.
A background in community involvement is preferred.

Responsibilities

Build and maintain relationships within the healthcare industry to promote our facility.
Respond promptly to inquiries from hospital discharge planners, families, and other referral sources.
Conduct external sales calls to medical community contacts, legal and financial professionals, and other community contacts.
Model exemplary customer service and train facility staff on customer satisfaction principles.
Manage the admission process, ensuring room readiness and smooth transitions for new residents.
Develop and implement special events and presentations to establish our center as the expert on skilled nursing and rehabilitation care.
Foster relationships with healthcare system discharge planners and request referrals.
Communicate weekly with the CEO and department heads to resolve admission issues.
Conduct tours for prospective customers and ensure room readiness for new residents.
Lead the bed management process and make recommendations regarding admission decisions.
Monitor and evaluate customer satisfaction and develop action plans to improve service delivery.