Admissions Liaison

Treasure Coast Hospice• Fort Pierce, FL, US, FL

4h•$19 - $20

About The Position

The Admissions Liaison serves as a link between patients and families, healthcare advocates, and facilities, and acts as the patient access coordinator in Admissions. The role explains hospice benefits and the process for electing hospice, obtains the documents and signatures required to admit patients to Treasure Coast Hospice, and educates patients, families, and referral sources about end-of-life care. The position calls for a social work background and involves patient and family visits, referral coordination, and professional relationship-building with healthcare facilities and providers. The liaison supports program development, works collaboratively across departments, and helps staff uphold Treasure Coast Hospice’s mission, vision, values, and commitment. The role is expected to meet or exceed position standards, stay current on legal and compliance issues related to hospice, and contribute to organizational strategic-plan responsibilities as assigned. The position involves travel within the organization’s territories. The stated schedule is 9 a.m. to 7 p.m., four days per week, including every other weekend. The work is primarily sedentary and includes typing, computer use, and close visual tasks such as reading and reviewing data. The position is classified as OSHA Category III, with no routine or potential exposure to blood, body fluids, or tissues. Emergency duty may be required before, during, or beyond normal work hours or days in an emergency, crisis, or disaster, including at evacuation sites. Work is in a smoke-free location and subject to smoking restrictions.

Requirements

High school diploma or equivalent.
C.N.A., M.A., or other relevant certification and experience.
Social Worker background providing information to patients and families; ability to obtain signed consents.
Maintain current auto insurance.
Demonstrate clinical competency upon hire and annually thereafter.
Ability to read, write, and verbally report clinical information to patients, caregivers, and Hospice staff.
Complete 12 hours of continuing education annually and meet additional company requirements.
Ability to handle sensitive issues and work well with others or independently as needed.
At least two years of experience in patient care or healthcare marketing.
Proficiency with computers and knowledge of EMR systems.
Excellent organization and problem-solving skills, and ability to represent the company’s service capabilities appropriately to referral sources.
Excellent interpersonal communication, presentation, and customer service skills.
Ability to travel within the organization’s territories.
Meet attendance requirements; attendance is a condition of employment.

Nice To Haves

Bilingual Spanish.
Hospice experience.

Responsibilities

Conduct the number of visits designated by the Admissions Manager and complete all required documentation.
Receive referrals and make assigned visits to patients and families, explaining hospice benefits and program appropriateness.
Collect information from patients or their designees, clarify eligibility, and explain covered hospice services to patients and families.
Communicate referral-meeting outcomes to coordinators and submit necessary documentation to the Admissions office on the day of the scheduled appointment.
Initiate, establish, develop, and maintain professional relationships between Treasure Coast Hospice and healthcare facilities, physicians, case managers, social workers, and nursing staff.
Maintain urgency, customer consciousness, and service excellence.
Work efficiently amid multiple deadlines, changing priorities, high volume, and frequent interruptions while producing accurate, high-quality work.
Support the organization’s compliance program, report concerns, and comply with applicable federal, state, and local laws and organizational requirements.
Fulfill assigned responsibilities related to the organization’s strategic plan.
Contribute to program development strategies and collaborate with other departments to support coordinated program development.
Stay current on legal and compliance issues related to hospice.
Work emergency duty when required during emergencies, crises, or disasters.