Admissions Liaison

First Atlantic Health Care•South Portland, ME

5d•Hybrid

About The Position

The Admissions Liaison serves as a relationship-focused point of contact for families, hospital discharge planners, and seniors navigating admission to the community’s care services. The role combines healthcare, sales and marketing, and insurance navigation to support a seamless admission process while safeguarding residents’ rights, safety, and dignity. This hybrid position works closely with hospital partners two to three days per week and includes local travel for hospital visits, networking, and community events. The liaison reviews referrals, coordinates with clinical staff, verifies coverage, manages admissions information, and supports census goals. The stated pay rate is $30.00–$38.00 per hour.

Requirements

3 to 5 years of experience in clinical work, marketing or community relations, customer service, or case management.
Ability to write legibly and understandably in English.
Foundational knowledge of Medicare, commercial insurance, and MaineCare guidelines.
Ability to use basic office machines and computer software.
Proven ability to build referral networks.
Familiarity with regional Maine healthcare networks.
Excellent organizational skills and ability to manage competing priorities.
Exceptional customer service and tact.
Ability to work harmoniously with professional and non-professional personnel and embrace new methods and principles.

Nice To Haves

Baccalaureate degree preferred.
Experience with marketing and insurance preferred.

Responsibilities

Build and maintain relationships with referral sources, hospitals, physicians, discharge planners, and community organizations.
Visit area hospitals and represent the facility at vendor fairs, expos, and marketing and sales events.
Respond promptly to referral inquiries and conduct clinical reviews and financial pre-screenings of potential admissions.
Contact patients and families to prepare them for admission.
Coordinate with the internal clinical team to determine whether resident needs can be met safely and to support timely admissions.
Collect data for MDS completion and care planning.
Verify payment sources and obtain insurance pre-certifications and authorizations.
Document referrals, maintain the Admission Log, and monitor daily census and mix goals in accordance with the facility budget.
Follow safety precautions and promptly report hazards.
Treat residents with kindness, dignity, and respect, protecting their privacy and supporting their participation in care decisions and choice of doctor.