Admissions Lead

Peppa Pig World of Play•Auburn Hills, MI

9d•$16•Onsite

About The Position

As an Admissions Lead, you’re not just supporting a front desk — you’re owning the first impression of the entire guest experience. Every family’s day starts with your team, and you’ll make sure it starts strong. This is a support role, where you’ll be on the floor guiding your team, managing guest flow, and jumping in whenever needed to keep things running smoothly.

Requirements

Experience in guest service, hospitality, retail, or attractions
Previous experience leading, coaching, or training a team
Strong communication and problem-solving skills
Ability to stay organized and calm in a high-volume environment
Comfort using POS systems and basic technology
Flexible availability, including weekends and holidays
High school diploma or GED

Nice To Haves

Experience in theme parks, entertainment, or high-traffic venues

Responsibilities

Lead daily Admissions operations to ensure smooth, safe, and efficient guest entry
Assign, support, and motivate front-line team members throughout the day
Own the guest arrival experience — ensuring energy, efficiency, and service standards are consistently met
Actively manage queues and guest flow during peak periods
Step into host roles as needed and lead by example on the floor
Deliver exceptional guest service and confidently handle guest recovery situations
Coach, train, and develop team members to elevate performance and engagement
Support training across safety, service standards, and operational procedures
Maintain compliance with health, safety, and operational standards
Partner with other departments to ensure a seamless guest journey across the attraction
Assist with scheduling, inventory, and daily operational support