Admissions Intake Lead

Phalen Leadership Academies•Indianapolis, IN

2d•Onsite

About The Position

The Admissions Intake Lead plays an essential role in maintaining a strong admissions pipeline by providing timely communication, follow-up, and ongoing support to help students move forward without barriers. This position supports enrollment compliance and alignment with grant requirements and assists in tracking and managing student leads to ensure they are nurtured, documented, and guided effectively through admissions and enrollment. At Skilled US, we help adults change their lives through education, career training, and workforce readiness. We operate a full-service, brick-and-mortar adult education campus that combines high-quality instruction, career pathways, and wraparound support to help students succeed in training and employment. We are a student-first organization guided by our core values: Students First, Respect, Determination, Continuous Improvement, and Gratitude. Our work is fast-paced, mission-driven, and focused on meeting both learner needs and workforce demands.

Requirements

Proficiency with CRM and chat platforms such as Salesforce, Mogli, or similar systems.
Experience in admissions, workforce development, student services, or academic advising, especially with adult learners.
Strong organizational skills with the ability to manage high volumes of student follow-up, documentation, and intake scheduling.
Ability to use motivational interviewing, coaching strategies, or student-centered communication practices to build trust and engagement.
Strong attention to detail to ensure accuracy in records, eligibility documentation, and compliance requirements.

Nice To Haves

Working knowledge of grant-funded enrollment requirements, documentation standards, or reporting expectations preferred.
Background in case management, social work, or human services is a plus.
Bilingual fluency is a plus.

Responsibilities

Serve as the first point of contact for prospective students by providing a welcoming, student-centered intake experience from inquiry through enrollment.
Conduct admissions intake appointments to assess eligibility, gather required documentation, and guide students through enrollment steps.
Use motivational interviewing techniques to help students identify goals, strengthen commitment, and reduce barriers to participation.
Support students with completing forms, applications, program requirements, and enrollment paperwork in a timely and accurate manner.
Provide clear communication and consistent follow-up to ensure prospective students stay engaged and complete enrollment requirements.
Enter and maintain accurate admissions records, including application materials, eligibility documentation, and intake notes.
Ensure all admissions documentation is complete, organized, and audit-ready for internal reporting and external funder requirements.
Maintain consistent tracking of enrollment activity and outcomes using Skilled US systems (Salesforce or similar).
Support grant compliance by monitoring required enrollment fields, timelines, and documentation standards.
Escalate incomplete documentation, compliance concerns, or enrollment barriers to leadership or the appropriate internal team for support.
Support student readiness by helping participants understand program expectations, attendance requirements, and next steps after enrollment.
Assist with onboarding processes that promote retention and early engagement in education or workforce training.
Coordinate with Career Readiness and Student Success teams to ensure a smooth transition from intake into training and employment pathways.
Identify common barriers impacting enrollment (transportation, housing, childcare, technology access) and collaborate with internal teams to connect students to wraparound support.
Participate in in-person enrollment events and recruitment activities to support student outreach, program visibility, and intake completion.
Collaborate with marketing and outreach staff to share program details accurately and support enrollment growth goals.
Maintain professional communication with community partners and referral sources to support pipeline development and student access.