Sea Life Dallas - Admissions Host

SEA LIFE • Grapevine, TX

10d • $14

About The Position

The Guest Experience Host provides excellent customer service to guests entering the attraction and shares knowledge about the attraction’s products through positive interactions. Hosts may be assigned to Admissions, Retail, Guest Experience/Ride Operations, or Food and Beverage. The role seeks exceptional guest interactions and may include other reasonable duties within the scope and grading of the position, as well as other duties as assigned.

Requirements

• Must be at least 16 years of age; Ride Operators must be at least 18.
• Excellent customer service skills.
• Enthusiasm for representing the brand.
• Fun, positive attitude.
• Strong communication and interpersonal skills.
• Ability to work independently or as part of a team.
• Ability to deal with large crowds and prioritize multiple guests.
• Ability to maintain enthusiasm while doing repetitive work.
• Reliable and punctual.
• Ability to obtain related licenses or certifications required for the role or by law.

Nice To Haves

• Previous transactional experience.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests with kiosk purchases.
• Sell and scan tickets and annual passes at the point of sale.
• Learn and meet upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized guest interactions and exemplary customer service.
• Answer questions about products and recommend purchases.
• Operate automated point-of-sale systems.
• Stock merchandise.
• Explain menu offerings and answer questions about food products.
• Take orders and handle payments at the point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upselling targets.
• Maintain working knowledge of rides and exhibits to provide accurate information.
• Operate rides.
• Usher and guide guests through the attraction.
• Perform other duties as assigned and other reasonable tasks within the role’s scope.

Benefits

• Medical, dental, and vision coverage.
• Paid time off (PTO).
• Free Merlin Magic Pass entry for friends and family to parks and attractions.
• Recognition programs and rewards.
• 401(k) program with company matching contributions.
• Tuition reimbursement.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed