Sea Life Dallas - Admissions Host

Merlin Entertainments • Grapevine, TX

10d

About The Position

The Admissions Host provides excellent customer service to guests entering the attraction, sharing information about available products through positive interactions. Hosts may be assigned to Admissions, Retail, Guest Experience/Ride Operations, or Food and Beverage. The role may include welcoming and assisting guests, supporting ticket sales and purchases, providing product and attraction information, operating point-of-sale systems or rides, and performing other duties reasonably within the role’s scope.

Requirements

• Must be at least 16 years of age; Ride Operators must be at least 18 years of age.
• Excellent customer service skills.
• Enthusiasm for representing the brand.
• Fun, positive attitude.
• Strong communication and interpersonal skills.
• Ability to work independently or as part of a team.
• Ability to deal with large crowds and prioritize multiple guests.
• Ability to maintain enthusiasm while performing repetitive work.
• Reliable and punctual.
• Ability to obtain related licenses or certifications required for the position or by law.

Nice To Haves

• Previous transactional experience.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests with kiosk purchases.
• Sell and scan tickets and annual passes at the point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions and exemplary customer service.
• Answer questions about products and recommend purchases.
• Operate automated point-of-sale systems.
• Stock merchandise.
• Explain menu offerings and answer questions about food products.
• Take orders and handle payments at the point of sale.
• Prepare food and drinks for guests and maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Maintain working knowledge of rides and exhibits to provide accurate information.
• Operate rides.
• Usher and guide guests through the attraction.
• Perform other duties as assigned and other tasks reasonably expected within the scope and grading of the role.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Free entry for friends and family to parks and attractions through the Merlin Magic Pass.
• Recognition programs and rewards.
• 401(k) program with company matching contributions.
• Tuition reimbursement.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed