Admissions Experience Lead

CSU Careers•Los Angeles, CA

9d•Onsite

About The Position

The Admissions Experience Lead provides day-to-day administrative and operational support for the Applicant Services unit, front counter office, and recruitment events under the general supervision of the Associate Director of Admissions. The position performs administrative, technical, and analytical duties supporting admissions processing and event operations, coordinating procedures, monitoring workflows, and ensuring compliance with established policies and timelines. The role administers processes for collecting, processing, imaging, verifying, and entering applicant records and admissions documents. Duties include entering and validating external transcript data for transfer credit evaluation, verifying applicant data, and processing application fee waivers and admission appeals. The incumbent interprets admissions guidelines, responds to inquiries, and resolves routine operational issues; compiles and analyzes data; and prepares standard and ad hoc reports. The position develops and maintains operational databases for college fairs, presentations, Pre-Admission appointments, and event tracking. It supports administrative systems and process improvements through technology solutions and procedural recommendations. The incumbent prioritizes assignments, exercises judgment within established guidelines, and provides lead direction, training, and guidance to staff and student assistants. The role also serves as a liaison to internal and external constituents. This is a full-time, non-exempt position with a Monday–Friday schedule of 8:00 a.m. to 5:00 p.m. Occasional evening or weekend work may be required. The position is a promotional recruitment effort open only to current state staff on campus. Employees must reside in California upon hire, and a satisfactory background check is required.

Requirements

Bachelor's degree from an accredited four-year college or university and/or an equivalent combination of education and experience providing a foundation in administrative principles, practices, and methods.
Experience providing lead work direction or training to staff or student assistants.
Experience with data entry, record keeping, data validation, and database maintenance, with strong attention to detail.
Working knowledge of methods for compiling, tracking, and analyzing data and generating reports.
Experience using computerized systems such as student information systems (e.g., PeopleSoft or similar), document imaging systems, and standard office applications.
Working knowledge of general office practices, administrative procedures, and program operations, with experience performing administrative, technical, and/or analytical duties supporting operational functions.
Analytical and problem-solving skills to resolve routine to moderately complex issues using established guidelines and exercise independent judgment.
Strong written and verbal communication skills, including the ability to prepare correspondence, explain procedures, and present information clearly.
Ability to learn, interpret, and apply policies and procedures related to admissions or similar program areas.
Ability to organize and prioritize multiple assignments, meet deadlines, and maintain accountability.
Ability to establish and maintain effective working relationships and serve as a liaison with diverse constituents.
Demonstrated interest and/or ability to work in a multicultural/multiethnic environment and a high-volume, customer service-oriented setting with frequent public contact.
Must satisfactorily complete a background check, including a criminal records check, before being offered the position.
Must reside in California upon date of hire.
Must comply with mandated reporter requirements under the California Child Abuse and Neglect Reporting Act and CSU Executive Order 1083.

Nice To Haves

Experience in a college or university admissions, enrollment management, or student services environment, with working knowledge of CSU admissions policies and procedures.
Experience supporting workflow coordination, process improvement, or implementation of administrative systems or technology solutions.
Ability to support data-informed decision-making through reporting and basic analysis.
Familiarity with Cal State Apply, CMS PeopleSoft, Liaison Outcomes, Smartsheet, MS Bookings, and document imaging systems such as OnBase.

Responsibilities

Provide day-to-day administrative and operational support for Applicant Services, the front counter office, and recruitment events.
Coordinate procedures, monitor workflows, and ensure compliance with established policies and timelines.
Collect, process, image, verify, and enter applicant records and admissions documents.
Enter and validate external transcript data for transfer credit evaluation and verify applicant data.
Process application fee waivers and admission appeals according to established procedures.
Interpret admissions policies and procedures, respond to inquiries, and resolve routine operational issues.
Compile, track, and analyze data and generate standard and ad hoc reports.
Develop and maintain databases for college fairs, presentations, Pre-Admission appointments, and event tracking.
Maintain data integrity and prepare reports for recruitment activities, program evaluation, and planning.
Support administrative systems and process improvements using technology solutions and procedural recommendations.
Organize and prioritize assignments and maintain the accuracy and timeliness of work.
Provide lead direction, training, and guidance to staff and student assistants.
Serve as a liaison to internal and external constituents and support cross-functional coordination.