Admissions, Development and Outreach

Y.A.P.A. Apartment Living Program Inc•Wilmington, NC

1d•Hybrid

About The Position

This position is an integral member of the North Carolina Strike Team, whose goal is to expand programming statewide. This position requires up to 50% travel (split between use of personal vehicle with mileage reimbursement and air travel). The Admissions Counselor will work closely with VP of Business Development, the Senior Director of Marketing and Outreach, and the established Admissions’ team.

Requirements

Bachelor’s degree in a field related to human services or three years’ experience in a human services field
Minimum of two years’ experience working with individuals and families living with behavioral health issues or demonstrated interest in social justice/human services topics as it pertains to human development, mental health, issues of homelessness, and/or addiction
Must possess a valid, non-commercial driver's license with a clean driving record and have the ability to operate company vehicles in accordance with safety regulations.
Excellent communication skills, including verbal and written, with a focus on assertiveness (either ability to communicate in that way or openness and commitment to developing that skill)
Demonstrated competencies in the areas of active listening, applied social work/counseling skills, case management, and a sound knowledge of human service systems
Ability to manage up to a supervisor who works offsite
Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
Strong knowledge of MS Office, including Word, Excel, Power Point, and Outlook
Background in Customer Relationship Management software, EHR, or another automated intake and referral system strongly preferred. Interest in and willingness to learn and manage automated system required as it applies to the Admissions Department

Nice To Haves

Ability to perform physically demanding tasks, including standing, walking, bending, and lifting up to 20 lbs.
Application of physical restraint techniques in emergency situations to prevent immediate harm to the Members or others, requiring specific training in crisis de-escalation and proper restraint methods, along with detailed incident reporting as per facility policy and regulatory guidelines.

Responsibilities

Independently and collaboratively manages the stages of the Admissions process, documenting progress within the customer relationship management system from introduction to admission
Coordinates pre-admission tasks and processes related to the compilation of clinical information, scheduling tours and off-site evaluations, and ongoing consultation with the individual, family members, and/or associated professionals
Responsible for real-time knowledge of bed availability per program and per apartment complex
Serve as Member Champion for all incoming potential Members, fully understanding their immediate past and present living situation, diagnosis, legal or substance abuse challenges, “blue sky”, initial goals, and ADL’s.
Arranges and conducts on-site tours, as well as off-site evaluative visits with individuals/family members/clinicians.
Serves as liaison for both Project Transition staff and the individual, family members, referral sources, and/or funding source representative(s) during the preadmission process
Serves as a conduit for reporting and census management and planning to executive leadership and overall admissions for the company
Tight coordination with the Managed Care Organizations utilization management teams to submit authorizations and verify benefit edibility
Conducts real-time verification and determination of benefits for potential Members
Responds to inquiries about potential admissions to the potential Member, loved ones/supports, external providers, insurance companies, and others
Elicits, compiles, and documents ALL admissions information, including but not limited to demographics, clinical history and status, psychosocial and family information, historical course of treatment and provider placements, health status, identification of the individual’s personal goals and self - perceived needs, addictions history, and funding information
Participates in departmental and other meetings as directed
Responsible for achieving admissions goals related to achieving full capacity at the Wilmington facility
Build, maintain and supports Community Outreach initiatives to community partner organizations
Hold virtual and face-to-face presentations in the community for brand awareness and increase of referrals
Create and distributes outreach email campaigns, physical mailers
Conduct outgoing call campaigns with the goal of driving referrals from existing referral sources and to identify new referral sources.
Creates community partnerships and tracks such information, to distribute internally and to be used in situations when Project Transition services are not suitable
Research ROI and attend local and national conferences
Responsible for achieving quarterly referral goals as a result of outreach efforts
Generate contacts and ideas as a member of the NC Strike Team that lead to program expansion in NC
Meet project management timelines for any assignments from the Strike Team
Communicate in an effective and timely manner to other Strike Team members and contacts that leads to expansion
Support ticket management for any office or office equipment repairs
Complete trainings as aligned with regulatory compliance
Assist the Director with coordinating HR needs for both corporate and position specific orientation
Coordinating Executive visits and onsite meetings/training (CEO contact)
Support in preparing internal and external corporate documents for Team and Director
Assisting with meeting and training preparations
Consult with Director as content expert regarding status of marketing planning and strategic communication management implementation and for customer presentations