Admissions Customer Relationship Management Specialist

Lenoir Community College•Lenoir Community College 231 Hwy 58 South Kinston, NC

5d•Onsite

About The Position

The Admissions CRM Specialist provides operational and technical support for the Office of Admissions & Enrollment Management by assisting with customer relationship management (CRM) functions, student record management, admissions communications, software integrations, and data integrity. This position supports the admissions process from application through enrollment by ensuring accurate data, timely processing of applications and documents, and exceptional customer service to prospective students.

Requirements

Associate degree from an institution accredited by a federally recognized accreditor is required
One (1) year of experience in an educational, student services or similar setting required
Relevant experience may include technical support, responding to student or public inquiries, collaborating with team members, and/or connecting individuals with appropriate services, resources, or departments
Excellent typing, customer service, public relations, and communication skills
Superior problem-solving, organizational, and time management skills
Demonstrated attention to detail with the ability to maintain accurate student records and data integrity
Ability to maintain a high level of confidentiality and protect personally identifiable information (PII) in accordance with institutional policies and applicable regulations
Ability to learn and adapt to new technologies, software systems, and changing business processes

Nice To Haves

bachelor’s degree is preferred
experience in higher education is preferred
Experience with Customer Relationship Management (CRM) software preferred
Element451 (E451) experience preferred
Working knowledge of the Ellucian Colleague Student Information System (SIS) preferred
Proficiency in Microsoft Office software and the use of a variety of office equipment, including scanners, photocopiers, videoconferencing, and telephone systems

Responsibilities

Receive and process admissions applications, ensuring accurate and timely entry into the Ellucian Colleague Student Information System (SIS)
Import applications and supporting documents into institutional systems in a timely manner
Assist prospective students by phone, email, and in person with the admissions application process, including Residency Determination Service (RDS) and college application questions
Monitor the Office of Admissions general email account, respond to inquiries as appropriate, and route communications to the appropriate department or staff member to ensure timely follow-up
Assist the Admissions CRM Manager and Director of Admissions & Enrollment Management with CRM administration, software integrations, and admissions technology initiatives
Assist with student record management and maintenance within the Ellucian Colleague Student Information System (SIS), including processing approved changes to personal information while ensuring the accuracy, integrity, and confidentiality of student records
Assist with maintaining and updating admissions communications, communication workflows, and automated messaging within the CRM
Track and monitor required admissions documents throughout the application process
Assist with validation reporting, record auditing, and data quality initiatives to support data hygiene
Assist with testing, implementing, and troubleshooting CRM workflows, software integrations, and system enhancements to improve admissions operations and the applicant experience
Assist with documenting, tracking, and escalating potentially fraudulent or suspicious applications or applicant records to the Admissions CRM Manager and Director of Admissions & Enrollment Management for appropriate review and action
Greet students, visitors and provide exceptional customer service
Disseminate admissions information through telephone, email, mail services, and other communication channels
Coordinate with other departments across the College to support enrollment management initiatives
Perform other duties and responsibilities as assigned by the Director of Admissions & Enrollment Management