Wealth Management Relationship Specialist

First Seacoast Bank•Dover, NH

5d•Onsite

About The Position

Provides operational, sales and administrative support to the Wealth Department. Interfaces with clients to answer questions and inquiries in an effort to meet their financial goals and objectives. Performs duties in compliance with applicable laws and regulations. Maintains knowledge of and ensures compliance with federal and state banking regulations and adheres to all bank policies and procedures. Responsible for knowledge and compliance with FINRA and SEC regulations of a securities branch office. Maintains client databases; process new account openings; tracks mailings and transfers. Develops client proposals and gathers information in preparation for client/prospect meetings. Maintains paperwork and system for IRA distributions, transfers and address changes, researches and prepares client reviews; develops and maintains a detailed performance reporting system. Develop and maintain a system for reporting calls for the weekly, monthly and quarterly call meetings. Assists in the execution of the Wealth Management Client Service Model. Manages the SUGAR system (internal in-bound referral management system) in accordance with Bank Policies and Procedures. As needed, conducts investment research and assists in the development of client portfolio presentations. Provides basic information to clients and prospective clients; manages incoming service requests from clients and Wealth Executives. Coordinates business development activities, organizes client events, public education seminars, and periodic meetings as needed. Processes all documentation; prepares sales proposals, prepares and distributes letters with instructions for client signatures; policies for delivery, processes annual reviews for clients and compiles information for client/prospect meetings. Manages strategic outreach efforts with clients, prospects and centers of influence for appointments and referrals to generate interest in FSB Wealth Management. Assists customers with technology inquiries regarding mobile and online banking applications. Ensures that quality customer service standards are consistently achieved Performs additional duties as requested This position is anticipated to become part of Cambridge Savings Bank (“CSB”) following the successful completion of CSB’s proposed acquisition of First Seacoast Bank (“FSB”). Upon close of the transaction, the selected candidate will transition from FSB employment to CSB employment and become integrated into CSB’s organizational structure.

Requirements

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Quality and Work Standards, self-imposing standards of excellence rather than having standards imposed.
Demonstrates honesty; keeps commitments; Maintains confidentiality and meets own commitments.
Bachelor’s degree or equivalent in work experience.
3-5 years of experience in a financial services/administrative support role required.
Excellent customer service, communication, and organizational skills
Must be detail oriented and self-motivated; able to achieve responsibilities with little direction from his/her supervisor
Strong computer skills and familiarity with various software and/or financial programs

Nice To Haves

Series 7, 63, 65 or 66 as well as LAH are preferred.

Responsibilities

Maintains client databases; process new account openings; tracks mailings and transfers.
Develops client proposals and gathers information in preparation for client/prospect meetings.
Maintains paperwork and system for IRA distributions, transfers and address changes, researches and prepares client reviews; develops and maintains a detailed performance reporting system.
Develop and maintain a system for reporting calls for the weekly, monthly and quarterly call meetings.
Assists in the execution of the Wealth Management Client Service Model.
Manages the SUGAR system (internal in-bound referral management system) in accordance with Bank Policies and Procedures.
Conducts investment research and assists in the development of client portfolio presentations.
Provides basic information to clients and prospective clients; manages incoming service requests from clients and Wealth Executives.
Coordinates business development activities, organizes client events, public education seminars, and periodic meetings as needed.
Processes all documentation; prepares sales proposals, prepares and distributes letters with instructions for client signatures; policies for delivery, processes annual reviews for clients and compiles information for client/prospect meetings.
Manages strategic outreach efforts with clients, prospects and centers of influence for appointments and referrals to generate interest in FSB Wealth Management.
Assists customers with technology inquiries regarding mobile and online banking applications.
Ensures that quality customer service standards are consistently achieved.
Performs additional duties as requested.