Client Relationship Management - Specialist

Marsh McLennan•Louisville, KY

2d•Hybrid

About The Position

The Career – Products Account Manager will act as the main point of client contact and handle the day-to-day management for assigned Global Data Membership clients, Mercer | Comptryx and Mercer WIN |Advanced eIPE clients. The Account Manager is also responsible for retaining and growing revenue for the assigned book of business.

Requirements

Bachelor’s Degree in a relevant field of study
Three to five years of experience in account management, sales, and/or compensation/benefits program administration or related field
Ability to articulate Mercer’s offerings to client base and proactively identify sales opportunities and retention strategies
Ability to effectively and accurately manage multiple tasks and complex projects, with a sense of urgency, and in a fast paced environment
Strong verbal and written communication skills
Strong client relationship skills
Ability to work collaboratively as part of a team

Nice To Haves

MBA preferred
corporate compensation/benefits or compensation/benefits consulting environment preferred

Responsibilities

Act as the main point of contact for 30-35 moderate to highly complex memberships with any combination of Global Data Memberships, Mercer | Comptryx, and/or Mercer WIN |Advanced eIPE subscriptions.
Proactively identify opportunities to promote to and sell to existing clients by analyzing available compensation and/or benefit survey data and/or data from sales campaign efforts.
Create account plans for key clients to better understand the client’s business and industry, to strengthen the client relationship, and to retain and identify opportunities to grow the account.
Act as subject matter expert on the client industries assigned. Stay abreast on external industry happenings and internal industry offerings/solutions.
Facilitate the renewal process for existing clients, which includes creating fee quotes with the fee calculator tool, preparing a Membership Contract, and following Mercer’s standard peer review process to ensure accurate agreements are in place.
Coordinate and facilitate new client introduction meetings and conduct ongoing regular client meetings via phone or in person as appropriate.
Act as a subject matter expert on the internal Mercer suite of tools including Mercer WIN, Mercer|Comptryx and Mercer WIN Advanced eIPE platform.
Facilitate annual survey participation for clients under management by coordinating with Mercer’s global support teams.
Resolve questions regarding online tools and/or web access, resolve billing issues, and consult with clients providing suggestions around the clients' own benchmark compensation and benefit needs.
Follow the Mercer process guidelines for managing engagement activities and keep member information updated in the Client Management system.
Work with global support teams to identify and document all scope changes and on a regular basis track and revise information in the team tracking tools.
Ensure both Mercer and the client are meeting the service level agreement by regularly reviewing client agreements and making any modifications that have occurred regarding the agreement.
Lead and/or collaborate with team lead and other team members to identify process improvements for our offerings.