Admissions Counselor Nights

Rolling Hills Hospital•Ada, OK

About The Position

The Admissions Counselor is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to support continuity of care at the most appropriate level and effective use of patients’ benefits and resources. The role responds to facility inquiries, assesses and coordinates referrals and admissions, and collaborates with medical and psychiatric personnel on recommendations for pending referrals. It also supports patient safety, service quality, documentation, and follow-up care for individuals who are not admitted. Other functions and tasks may be assigned.

Requirements

Bachelor’s degree in a social services field, if allowed by the state.
Current licensure as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

Master’s degree in a social services field such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN.
One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
First aid, depending on state or facility.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility to the business office and the patient or significant other.
Collaborate with facility medical and psychiatric personnel to make appropriate recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between facility levels of care.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule pre-admission assessments when applicable, complete assessments, consult with the admitting physician, and communicate disposition recommendations to the patient or family.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframe guidelines.
Admit patients to the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude toward customers, acknowledge unmet patient needs, and work to resolve complaints.
Prioritize patient safety and provide excellent customer service with a sense of urgency.
Conduct safety checks and ensure supervision at 15-minute intervals, as noted in special precautions, or according to individualized supervision guidelines.
Coordinate care and appropriate follow-up services and referrals for patients who are not admitted.
Perform other functions and tasks as assigned.