Admissions Counselor- Day Shift 7 am - 7 pm

Montrose Behavioral Health Hospital - Adult Campus•Chicago, IL

1d•$26 - $34

About The Position

Montrose Behavioral Health Hospital is seeking an Admissions Counselor to facilitate admissions, clinical intake assessments, and utilization review processes, supporting continuity of care at the most appropriate level while considering patients’ benefits and resources. The role responds to facility inquiries, coordinates referrals, admissions, transfers, and follow-up care, and works with patients, families, facility personnel, and payors. The position is scheduled for three 12-hour shifts from 7 a.m. to 7 p.m., with rotating weekends.

Requirements

Master's degree in a social services field, such as psychology, counseling, social work, sociology, health administration, or nursing, or an RN qualification.
Current licensure as required for the area of clinical specialty and state of facility operation, such as an RN license, CAC, or other clinical counseling or therapy license.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity is preferred.
First aid may be required based on state or facility.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility to the business office and the patient or significant other.
Collaborate with medical and psychiatric personnel on recommendations regarding pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to patients or their families.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Register patients in the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude toward customers, acknowledge unmet patient needs, and work to resolve complaints.
Prioritize patient safety and provide excellent customer service with a sense of urgency.
Conduct safety checks and ensure supervision at 15-minute intervals, as noted in special precautions, or according to individualized supervision guidelines.
Coordinate appropriate follow-up care and referrals for patients who are not admitted.
Perform other functions and tasks as assigned.