Admissions Counselor- Night Shift 7 pm - 7 am

Montrose Behavioral Health Hospital - Adult Campus•Chicago, IL

1d•$26 - $34

About The Position

At Montrose Behavioral Health Hospital, the goal is to provide personalized treatment for people experiencing mental health disorders and co-occurring addictions. The hospital offers a continuum of care to provide the community with options for effective behavioral health treatment. The Admissions Counselor facilitates admissions, clinical intake assessments, and utilization review processes to support continuity of care, selection of the most appropriate level of care, and use of patients’ benefits and resources. The role works night shift from 7 p.m. to 7 a.m., three 12-hour shifts, with rotating weekends.

Requirements

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, or nursing), or RN.
Current licensure as required for the area of clinical specialty, such as a current RN license, CAC, or other clinical counseling or therapy license designated by the state where the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity is preferred.
First aid may be required based on the state or facility.

Responsibilities

Respond to inquiries about the facility within facility policy timeframes.
Develop therapeutic relationships with patients and families.
Verify benefit eligibility and communicate eligibility to the business office and the patient or significant other.
Collaborate with medical and psychiatric personnel on recommendations for pending referrals.
Coordinate admissions and transfers from referral sources and between levels of care within the facility.
Maintain knowledge of milieu management.
Promptly communicate projected admissions to designated internal representatives.
Obtain clinical information from referral sources or patients, including information about medical comorbidities, before admission when possible.
Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to patients or their families.
Prepare and maintain medical record documentation to support authorization for the requested level of care.
Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
Register patients in the registration and accounting system and complete admission and consent forms with them.
Maintain a positive, empathetic, and professional attitude; acknowledge and work to resolve unmet patient needs and complaints.
Prioritize patient safety and provide excellent customer service.
Coordinate care and appropriate follow-up referrals for patients who are not admitted.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.